What is ActivInspire?
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    • #262

      My red light is on and the pens are not working at all. Any advice?

    • #3879

      Most often, a red
      flame light on the board’s surface is indicative of a problem with the
      connection between the computer and the ActivBoard.


      In that case, we would
      ask first that the USB connection in place be checked, ensuring that the cable
      in securely connected in the computer, in the electronics on the back of the
      board, and with any extra cabling or hardware used in making that connection.  Disconnect and (after about 15 seconds)
      reconnect any USB cabling used in the connection to the board to confirm they
      are secure.


      If no connection is recognized
      by the computer at the time, we would ask that any additional hardware used
      above be removed from the connection between the computer and the board, and
      that only a single A-to-B USB cable be used to connect the computer to the
      ActivBoard’s electronics.  The
      electronics on the board are generally located behind the upper left corner of
      the ActivBoard; if not there, look behind the lower left corner instead.


      We would also look to
      confirm whether the ActivDriver is installed on the computer in use with this
      board, and if it is installed, which version is in place.  If needed, out most up-to-date ActivDriver (version
      5.10 at the time of post) can be downloaded from our Promethean Knowledge Base
      (http://www.prometheankb.com) in Article
      10902 for installation on that computer.


      If these steps have no
      effect on the connection either with the computer and cable already in place or
      working ones brought in to test with the board, please contact
      our support team
      with the serial number of the board in question.  With that serial number we can determine what
      model for board is in use and suggest additional steps based on what board is
      in use, as well as verify any warranty information for that board, in the event
      we determine any replacements are needed. 
      When contacting us, please refer to support case 00477522, so they can
      review our communications here.


      (Support Case

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