Promethean Community
  • Register
  • Login
  •  English
    •  Deutsch
    •  Français
    •  Italiano
    •  Español

pen not writing or opening programs, but right click does work and the cursor will follow the pen. T

Interactive Whiteboards
  • This topic has 3 replies, 4 voices, and was last updated 3 years, 3 months ago by Anonymous.
Viewing 3 reply threads
  • Author
    Posts
    • November 12, 2015 at 9:45 am #1123
      Chris BloomfieldChris Bloomfield
      Participant

      This is happening on two boards both the same and both installed in 2012/2013
      Changing pens makes no difference.
      Basically no left click function.

    • November 12, 2015 at 12:17 pm #6034
      Anonymous
      Inactive

      Hi Chris,

      Thank you for your post.

      Can you confirm the versions of the driver and firmware on both boards, please?

      Does the left click work fine on the computer/laptop?

      Thank you
      Miguel
      Promethean Technical Support

    • November 24, 2017 at 9:36 am #6035
      Anonymous
      Inactive

      Hello,

      I have this problem also, I have three pens which will move the cursor on the board, and right click when I hold the button down. But doesn’t left click. This has happened a number of times, and updating software doesn’t seem to be the issue as a new pen will work fine. Ideally I don’t want to buy new pens when I have three pens which would seem to be not entirely broken. Any suggestions?

    • November 24, 2017 at 9:45 am #6036
      Anonymous
      Inactive

      Hi rainbowpreschool,

      Thanks for posting.

      It sounds like the component inside the ActivPen which allows for the left click may be broken.
      Once way of testing this is to get the nib of the working ActivPen and try this in the one that doesn’t appear to left click and see if this works. 
      If it doesn’t work then we would recommend purchasing replacement ActivPens.
      If this starts to work you can purchase replacement nibs for the ActivPen.

      I hope this helps.

      Kind regards,
      Adam
      Promethean Technical Support

  • Author
    Posts
Viewing 3 reply threads
  • You must be logged in to reply to this topic.
Log In
Search Forums
Announcements
  • Release notes for ClassFlow v6.13 (US release 29 January 2021 / Global release 5 February 2021)
  • Release notes for ActivInspire v2.21 (released 5 January 2021)
  • Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
  • Release notes for myPromethean portal v1.4 (released 2 December 2020)
  • Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
Recent Topics
  • ActiveConnect G Boot Loop
  • Jailbroken Error on Titanium
  • Darned Pens for Older Boards
  • Screen Share & HP ProBook 455 G7
  • ActivBoard ABV378PRO – Not responding to touch
Promethean Ltd
  • Privacy Policy
  • Terms of use
  • Cookies
Product Registration
  • Register your product
  • Check your warranty
  • Warranty & ActivCare
Contact
  • Promethean Support
Purchase Promethean Products
  • How to Buy (US)
  • How to Buy (UK)
  • How to Buy (AUS)
  • Need It Now
© Promethean Limited