After my computer is shut down, the next time I try to use the Promethean Board, the pen will not work. I have to uninstall and reinstall the software to make it work. The pen also stops working if I do an update. This is happening to multiple users at our school.
In order to assist you further please provide details below:
– model of the ActivBoard
– does the issue happen if you log in with admin rights?
– have you tried to disable the option “boot up from USB” on the BIOS of the computer?
– how long is the USB connection from the computer to the ActivBoard?