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    • #966
      J. ChamblissJ. Chambliss

      After my computer is shut down, the next time I try to use the Promethean Board, the pen will not work. I have to uninstall and reinstall the software to make it work. The pen also stops working if I do an update. This is happening to multiple users at our school.

    • #5711


      Thank you for your post.

      In order to assist you further please provide details below:

      – model of the ActivBoard
      – does the issue happen if you log in with admin rights?
      – have you tried to disable the option “boot up from USB” on the BIOS of the computer?
      – how long is the USB connection from the computer to the ActivBoard?

      Kind regards

      Promethean Technical Support

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