[Jonas IshikawaParticipant]

Hi,

I have an ActivPen 3-1 and the clicking function stopped working. The board recognizes the nib but I can’t use the pen as a mouse. I’ve tried many of the tips regarding the board but the pen doesn’t work on any board. I’ve probably tried using the pen in 5 different boards.

Some of the internal circuits seem loose and I don’t know if I can open it to fix it. I’ve seen some pictures of the pen in which it’s open and I don’t know if I should. Can someone help me?

 

 

Thanks a bunch 🙂

 

[Adam K PrometheanModerator]

Hi Jonas Ishikawa,

Thanks for posting.

For confirmation, do other ActivPens work fine on your ActivBoard and is the issue relating to just this one ActivPen?

Thanks,
Adam

Promethean Support

[Author]

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