This topic contains 1 reply, has 2 voices, and was last updated by Adam K Promethean Adam K Promethean 4 months, 1 week ago.

  • Author
  • #16682
    Jonas Ishikawa
    Jonas Ishikawa


    I have an ActivPen 3-1 and the clicking function stopped working. The board recognizes the nib but I can’t use the pen as a mouse. I’ve tried many of the tips regarding the board but the pen doesn’t work on any board. I’ve probably tried using the pen in 5 different boards.

    Some of the internal circuits seem loose and I don’t know if I can open it to fix it. I’ve seen some pictures of the pen in which it’s open and I don’t know if I should. Can someone help me?



    Thanks a bunch 🙂


  • #16684

    Hi Jonas Ishikawa,

    Thanks for posting.

    For confirmation, do other ActivPens work fine on your ActivBoard and is the issue relating to just this one ActivPen?


    Promethean Support

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