Accessories

This topic contains 1 reply, has 2 voices, and was last updated by Adam K Promethean Adam K Promethean 1 week, 4 days ago.

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  • #16682
    Jonas Ishikawa
    Jonas Ishikawa
    Participant

    Hi,

    I have an ActivPen 3-1 and the clicking function stopped working. The board recognizes the nib but I can’t use the pen as a mouse. I’ve tried many of the tips regarding the board but the pen doesn’t work on any board. I’ve probably tried using the pen in 5 different boards.

    Some of the internal circuits seem loose and I don’t know if I can open it to fix it. I’ve seen some pictures of the pen in which it’s open and I don’t know if I should. Can someone help me?

     

     

    Thanks a bunch 🙂

     

  • #16684

    Hi Jonas Ishikawa,

    Thanks for posting.

    For confirmation, do other ActivPens work fine on your ActivBoard and is the issue relating to just this one ActivPen?

    Thanks,
    Adam

    Promethean Support

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