Interactive Whiteboards
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    • #32027
      Alexander van RieAlexander van Rie
      Participant

      Hi There,

      Since a couple of days one of our boards doesn’t work well. It makes weird strikes when writing (see picture). Someone an idea of what could be wrong? I tested with different pens, problem stays the same.

      Best regards,

      Alexander.

      pen strikes

    • #32032

      Hello Alexander,

      Thank you for contacting Promethean Technical Support.

      To assist you with the issue reported, we kindly ask you to confirm if this only happens when using ActivInspire, or if it happens on other writing programs as well, such as Paint.

      Please, also remove anything from the frame of the board that might cause interference, check that you have the latest version of ActivDriver installed on your computer https://support.prometheanworld.com/product/-activdriver-/ and calibrate the board.

      We also recommend a direct connection between the computer and the board, bypassing any wall-boxes or face-plates and with USB cables no longer than three metres, or testing the connection with a different computer.

      Should you need further help, please provide details on the model of the board and we will be happy to assist.

      Thank you for your cooperation.

      Kind regards,

      Arianna

      Promethean Technical Support

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