I just upgraded MacOS to 10.15 (can’t go to 11 yet it’s causing printing issues) I uninstalled the old activedriver and reinstalled the current one.
The wite board is connected. It calibrates. It moves the cursor around. I’ve checked the activdriver in accessibility.
I’ve found several other posts like this but their resolutions either aren’t posted or they don’t apply here. Are there any steps I’ve missed?
Thanks for your post.
So just to confirm the issue is that the pen will not write?
It may be that you need to enable both ctivhardwareservice and activmgr on your Mac.
This article shows you how to do this: https://support.prometheanworld.com/article/1737/
Should this not work then please get back to us with a detailed description of the issue.
Promethean Technical Support
I did have the activehardware service checked. After checking the Activmgr it is now working. Thank you.
Thanks for confirming this.
We are happy to hear that the issue is now solved.
Should you need any further help do not hesitate to contact us.