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    • #1009
      neogenxneogenx
      Participant

      Calibration is not working with Pen even though everything works fine outside of the calibration utility.

      I have a pro board ABV378PRO, SN: C0908280265 connected to a Windows 7 desktop.

      With the computer we had gone in and uninstalled both the driver and software and went to the website and downloaded the most recent software and driver and installed it onto the computer.

      When that did not work we reimaged the machine and then installed new the software and driver on a clean machine and still got the same issue

    • #5779
      Anonymous
      Inactive

      Can you confirm for us which version of the ActivDriver was re-installed on the computer used with this board and the version of firmware listed with the board in the ActivManager’s Control Panel?

      If the USB connection in place uses any additional hardware (e.g. an extension cable or booster, a wallbox, an external USB hub or docking station), please instead try making a direct connection between the computer and the board’s electronics (located behind its upper left corner) using only a single 3m length of A-to-B USB cable. While connected in that manner, are you able to use pen input at the board to operate the computer outside of calibration?

      (Support Case 00588438)

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