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    • #420
      Annika DiVittorioAnnika DiVittorio

      I can not get my pen to calibrate. The red flame will not come on when I hover my pen. Makes writing a little wonkey! Any help?

    • #4290

      Hi Annika,

      Thank for your post. (ref #00491281)

      What colour is the flame when your are not touching its surface with the pen?
      Do you have the same issue with another pen of the same model?
      Does the same issue happen with another program such as Microsoft Paint?

      If you wish to contact us direct please visit http://www.prometheankb.com and search for 10860.

      Thank you
      Promethean Technical Support

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