- This topic has 30 replies, 14 voices, and was last updated 6 days, 6 hours ago by
Didier SEVERIN.
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AuthorPosts
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May 1, 2020 at 1:08 pm #19534
Craig Smith
ParticipantHi,
Just wondering whether there are plans to support the latest LTS version? I’m currently using 16.04 which is due to retire and I’m always keen to get the most from ths LTS releases on the computers that live in my classroom so I’d like to jump over 18.04 if possible.
Thanks.
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May 4, 2020 at 5:09 am #19538
Wendy
ModeratorHi Craig,
Thank you for your post. We do have a development request open to support Ubuntu 20.04 LTS.
I would be happy to add your request to it. Can you please confirm how many systems your school has that would use the new version? So I can add this for our records.
Kind regards,
Wendy
Promethean Technical Support
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July 21, 2020 at 3:38 am #29688
davethemoviejunkie
ParticipantHi Wendy
Could I please add my name to this request? I’ve unsuccessfully tried to get the Activdrivers from 18.04 working on 20.04, and have failed miserably. I am the sole Linux user in our school, but I would like to carry on using Ubuntu with the whiteboard if at all possible.
Dave
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July 21, 2020 at 8:43 am #29690
James Promethean
ModeratorHi Dave,
Thanks for your post.
We will gladly add your name to this request.
Kind regards,
James
Promethean Technical Support
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October 2, 2020 at 9:19 am #30780
Alexander Gabilondo
ParticipantHI:
I’m technician of Basque Government’s Education Department. We have a many Promethean boards in hundreds schools. We have intention of migrating computers from Ubuntu 16.04 and 18.04 to Ubuntu 20.04 and we have driver indispensable to update to Ubuntu new LTS version. We have not been able to install that of 18.04 in 20.04 version.
I stay waiting for your news.
Thank you very much.
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October 5, 2020 at 6:35 am #30796
Aize Launa
ParticipantHi,
I have another case of school waiting for the update to support laptops recently migrated to Ubuntu 20.04 LTS. There is one Promothean device in this school.
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October 6, 2020 at 10:50 am #30805
Craig Promethean
ModeratorHello,
We do not support Ubuntu 20.04 at the moment. I have added both posts to our enhancement request.
Please keep an eye on the Community announcements.
Thank you,
Craig
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October 10, 2020 at 12:39 pm #30845
Thijs thijs
ParticipantHi,
For my schools we have 12 387Pro boards. I’d like to know when there will be a version for Ubuntu 20.04 available. Is it possible to add the working kernel in the documentation?
Thanks!
Thijs
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October 10, 2020 at 5:05 pm #30846
cslvlg
ParticipantHi,
we are a school with currently 28 Promethean Activboards + Touchboards. We plan to purchase another 40 boards. It is important for us that promethean continues to actively support linux, as we only use Linux computers. So we are eagerly waiting for the support for the Ubuntu 20.04 version. Promethean software is always our reason to wait longer for the system update.
Thank you,
André -
October 12, 2020 at 9:21 pm #30860
Karen Promethean
ModeratorHello,
We have have added you both to our enhancement.
Thank you,
Karen
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November 19, 2020 at 7:20 pm #31368
Petros Kyprianou
ParticipantWe have 4 Activboards at our school and have migrated to Ubuntu 20.4 and have lost connection!
Can you please let me know when you have a solution for 20.4 integration?
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November 24, 2020 at 11:58 am #31439
Adam H Promethean
Senior ModeratorHi Petros,
Ubuntu 20.4 is not currently supported by our ActivDriver or ActivInspire. We therefore cannot offer you any help. Our only advice at this moment would be to revert to a supported operating system as explained here – https://support.prometheanworld.com/activdriver-system-requirements
I will add your post to the enhancement request we currently have open.
Kind regards,
Adam H
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November 20, 2020 at 6:37 am #31376
Craig Smith
ParticipantActivinspire releases are usually at least a year behind the current LTS and the last release had (what I would consider) crippling bugs from the initial release that STILL haven’t been fixed nearly two years later. I asked this question back in May and I’m not holding my breath for 20.04 before next May.
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November 24, 2020 at 12:01 pm #31440
Adam H Promethean
Senior ModeratorHi Craig,
Thanks for your post. We are unable to provide a date for 20.4 support. Your post will of course be added to the open enhancement request. Regarding the bugs you mentioned, have these been reported to our team? If not, please contact our Support team via e-mail – https://support.prometheanworld.com/contact
Kind regards,
Adam H
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November 20, 2020 at 7:27 pm #31396
CInfTerraRoja
ParticipantPlease, consider my school added to this list. We have de an study and we locate the problem into the change of the complements of the kernel from the packages image-extra to the image-modules and image-modules-extra. There are also a problem because the USB drivers are loaded on another phase of the boot process. I hope this can help.
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November 24, 2020 at 12:03 pm #31441
Adam H Promethean
Senior ModeratorHi CInfTerraRoja,
Thanks for your post. We will of course add you to our open enhancement request. Please ensure you are subscribed to our Announcements forum to keep up to date with our latest software releases – https://community.prometheanworld.com/forums/forum/announcements/
Kind regards,
Adam H
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November 25, 2020 at 9:54 am #31462
CInfTerraRoja
ParticipantAlexander, ¿podrías ponerte en contacto conmigo para comentar por dónde van los tiros en este problema con las pizarras?
Gracias.
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November 26, 2020 at 10:38 am #31477
Alexander Gabilondo
ParticipantMi dirección es g02ikt(arroba)berritzeguneak.eus.
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December 13, 2020 at 7:33 pm #31803
Didier SEVERIN
ParticipantHello Everybody,
I found a way to make ActivInspire, ActivDriver and ActivTools to perfectly work on Ubuntu 20.04 flavours (on every ActivBoards).
- Download my script here
- Open Terminal, head to the directory containing my script
- Type chmod +x installActivInspire.sh and then Enter
- Type sudo ./installActivInspire.sh
- That’s it !
Regarding ActivInspire, I just compiled a deb package which relies on the latest packages (libncurses6, libssl 1.1, libicu67 and libcurl4). You’ll find it here. To install it :
- Download it
- Open Terminal, head to the directory containing the deb file
- Type sudo dpkg -i activinspire*.deb
- That’s it !
🙂
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December 13, 2020 at 8:00 pm #31804
Craig Smith
ParticipantThat’s really helpful!
I found that I had to edit the Deb file when I installed it on 18.04 because the libcurl3 dependency could not be satisfied alongside better maintained software (notably OBS) that used libcurl4.
Did your extra packages fix the issue with printing by any chance?
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December 22, 2020 at 9:56 am #31947
Alexander Gabilondo
ParticipantIt doesn’t works for me in Linux Mint 20 Ulyana. The instalation gives me several errors.
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December 22, 2020 at 11:23 am #31948
Adam H Promethean
Senior ModeratorHello Alexander,
Thanks for your post. As you have probably read from this conversation, none of our software are yet supported on Ubuntu 20.04. Support for this is currently in development. Please be aware that we only officially support the official Ubuntu distribution of Linux, so we cannot guarantee that our software will work on Mint/Ulyana for example once released.
Kind regards,
Adam H
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December 22, 2020 at 12:50 pm #31950
Alexander Gabilondo
ParticipantOK. Linux Mint 20 is builted over Ubuntu 20.04, anyhow I’ll probe it in a pure Ubuntu 20.04. Thanks.
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December 22, 2020 at 2:46 pm #31953
Adam H Promethean
Senior ModeratorHi Alexander,
It may be worth a try, but please be aware that Promethean doesn’t yet support any version of Ubuntu 20.04. so there is no guarantee that it will work. We will add your posts to the existing enhancement request we have internally.
Kind regards,
Adam H
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January 3, 2021 at 9:49 pm #32014
Didier SEVERIN
ParticipantHello,
that’s strange. Can you paste the errors here please ?
I’ll try to fix them in a new deb file 🙂
Best regards,
DS
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January 15, 2021 at 11:42 am #32180
Craig Promethean
ModeratorHello Didier,
As the ActivDriver does not yet support 20.04 we do not have the files available.
Please keep an eye on the announcements section.
Thank you,
Craig
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January 16, 2021 at 9:36 am #32190
Didier SEVERIN
ParticipantHello Craig,
thanks for your reply. As I asked in post #31176 i’d like to help build a usable version for 20.04. To do this could you send me the last activaid you built for 18.04 please ? (activaid_5.18.19-0~Ubuntu~1804_amd64.deb)
I will create a fix in order for us to use activdriver + activinspire ASAP.
Best Regards
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January 18, 2021 at 1:13 pm #32200
James Promethean
ModeratorHi Didier,
Thanks for your post.
Our Dev team have been able to supply us with this to help with your efforts.
Please keep in mind that in the event of any issues occurring, as Ubuntu 20.04 is not yet supported, we are unable to provide further assistance at this time.
Thanks
James
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January 18, 2021 at 7:38 pm #32205
Didier SEVERIN
ParticipantHello,
I’ve been able to update my script modding promethean’s debs. Now all seems to work fine on 20.04 and 20.10.
I’ve uploaded everything to my google drive : https://drive.google.com/drive/folders/1rImDYEevRXhjVXD9ORMN67u32OVXmG_q?usp=sharing
Just grab everything and put it in a folder, then execute installActivInspire.sh from a terminal.
Enjoy 😉
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January 11, 2021 at 9:02 pm #32118
Alexander Gabilondo
ParticipantHi, Didier. Here you are messages in terminal:
adminpremialocal@usk047858:~/Dokumentuak$ sudo ./InstallActivInspire.sh
[sudo] adminpremialocal(r)en pasahitza:
deb [arch=amd64] http://activsoftware.co.uk/linux/repos/ubuntu bionic non-oss
deb http://activsoftware.co.uk/linux/repos/driver/ubuntu bionic oss non-oss
–2021-01-11 19:54:26– http://activsoftware.co.uk/linux/repos/driver/PrometheanLtd.asc
activsoftware.co.uk (activsoftware.co.uk) ebazten… 54.192.105.18, 54.192.105.97, 54.192.105.51, …
Konektatzen: activsoftware.co.uk (activsoftware.co.uk)|54.192.105.18|:80… konektatua.
HTTP eskaera bidalia, erantzunaren zain… 200 OK
Luzera: 3118 (3,0K) [text/plain]
Hemen gordetzen: `PrometheanLtd.asc’
PrometheanLtd.asc 100%[===================>] 3,04K –.-KB/s in 0s
2021-01-11 19:54:29 (117 MB/s) – `PrometheanLtd.asc’ saved [3118/3118]
OK
–2021-01-11 19:54:29– http://security.ubuntu.com/ubuntu/pool/main/o/openssl1.0/libssl1.0.0_1.0.2n-1ubuntu5.4_amd64.deb
security.ubuntu.com (security.ubuntu.com) ebazten… 91.189.88.152, 91.189.91.38, 91.189.88.142, …
Konektatzen: security.ubuntu.com (security.ubuntu.com)|91.189.88.152|:80… konektatua.
HTTP eskaera bidalia, erantzunaren zain… 404 Not Found
2021-01-11 19:54:30 ERROREA 404 Not Found.
dpkg: errorea: cannot access archive ‘libssl1.0.0_1.0.2n-1ubuntu5.4_amd64.deb’: No such file or directory
Ondorengo PPA gehitzera zoaz:
PPA contains libcurl4 package, which supports both libcurl3 and libcurl4 API.
Build sources: https://github.com/xapienz/curl-debian-scripts
Info gehiago: https://launchpad.net/~xapienz/+archive/ubuntu/curl34
Executing: /tmp/apt-key-gpghome.SM4FgTdECx/gpg.1.sh –keyserver hkps://keyserver.ubuntu.com:443 –recv-keys DA61894862629CFE361D0C2FD1DAC98AF575D16E
gpg: key D1DAC98AF575D16E: “Launchpad PPA for xapienz” not changed
gpg: Total number processed: 1
gpg: unchanged: 1
Atzituta:1 http://activsoftware.co.uk/linux/repos/ubuntu bionic InRelease
Atzituta:2 http://ppa.launchpad.net/andreasbutti/xournalpp-master/ubuntu focal InRelease
Atzituta:3 http://archive.ubuntu.com/ubuntu focal InRelease
Atzituta:4 http://archive.canonical.com/ubuntu focal InRelease
Atzituta:5 http://archive.ubuntu.com/ubuntu focal-updates InRelease
Atzituta:6 http://security.ubuntu.com/ubuntu focal-security InRelease
Ez ikusi:7 http://packages.linuxmint.com ulyana InRelease
Atzituta:8 http://activsoftware.co.uk/linux/repos/driver/ubuntu bionic InRelease
Atzituta:9 http://archive.ubuntu.com/ubuntu focal-backports InRelease
Atzituta:10 http://ppa.launchpad.net/apandada1/foliate/ubuntu focal InRelease
Atzituta:11 http://packages.linuxmint.com ulyana Release
Atzituta:12 http://ppa.launchpad.net/inkscape.dev/stable/ubuntu focal InRelease
Atzituta:13 http://ppa.launchpad.net/kdenlive/kdenlive-stable/ubuntu focal InRelease
Atzituta:14 http://ppa.launchpad.net/ubuntuhandbook1/apps/ubuntu focal InRelease
Atzituta:15 http://ppa.launchpad.net/xapienz/curl34/ubuntu focal InRelease
Pakete Zerrenda irakurtzen… Eginda
Dependentzia zuhaitza eraikitzen
Egoera argibideak irakurtzen… Eginda
All packages are up to date.
Pakete Zerrenda irakurtzen… Eginda
Dependentzia zuhaitza eraikitzen
Egoera argibideak irakurtzen… Eginda
curl is already the newest version (7.68.0-1ubuntu2.4ppa1).
0 bertsio berritua(k), 0 berriki instalatuta, 0 kentzeko, eta 0 bertsio-berritu gabe.
–2021-01-11 19:54:38– http://security.ubuntu.com/ubuntu/pool/main/i/icu/libicu60_60.2-3ubuntu3.1_amd64.deb
security.ubuntu.com (security.ubuntu.com) ebazten… 91.189.91.39, 91.189.88.142, 91.189.91.38, …
Konektatzen: security.ubuntu.com (security.ubuntu.com)|91.189.91.39|:80… konektatua.
HTTP eskaera bidalia, erantzunaren zain… 200 OK
Luzera: 8053676 (7,7M) [application/x-debian-package]
Hemen gordetzen: `libicu60_60.2-3ubuntu3.1_amd64.deb’
libicu60_60.2-3ubun 100%[===================>] 7,68M 3,50MB/s in 2,2s
2021-01-11 19:54:41 (3,50 MB/s) – `libicu60_60.2-3ubuntu3.1_amd64.deb’ saved [8053676/8053676]
(Datu-basea irakurtzen … 444915 fitxategi edo direktorio daude unean instalatuta).
libicu60_60.2-3ubuntu3.1_amd64.deb deskonprimitzeko prestatzen…
libicu60:amd64 (60.2-3ubuntu3.1) deskonprimitzen (60.2-3ubuntu3.1) gainean…
libicu60:amd64 (60.2-3ubuntu3.1) konfiguratzen…
libc-bin (2.31-0ubuntu9.1)-(r)en abiarazleak prozesatzen …
Pakete Zerrenda irakurtzen… Eginda
Dependentzia zuhaitza eraikitzen
Egoera argibideak irakurtzen… Eginda
gsettings-ubuntu-schemas is already the newest version (0.0.7+17.10.20170922-0ubuntu1).
0 bertsio berritua(k), 0 berriki instalatuta, 0 kentzeko, eta 0 bertsio-berritu gabe.
Pakete Zerrenda irakurtzen… Eginda
Dependentzia zuhaitza eraikitzen
Egoera argibideak irakurtzen… Eginda
Pakete batzuk ezin izan dira instalatu. Beharbada ezinezko egoera (some packages can’t be instaled)
bat eskatu duzu, edo, banaketa ezegonkorra erabiltzen ari bazara,
beharrezko pakete batzuk ez ziren sortuko oraindik, edo
Sarrerakoetan (Incoming) egoten jarraituko dute.
Informazio honek arazoa konpontzen lagun dezake:
Ondorengo paketeetan bete gabeko mendekotasunak daude:
activtools : Mendekotasuna:: libssl1.0.0 baina ez da instalagarria
E: Ezin dira arazoak konpondu; hautsitako paketeak atxiki dituzu. (The following packages contain unfulfilled dependencies:
activtools: Dependency :: libssl1.0.0 but not installable
E: Problems cannot be solved; you have retained broken packages.)
Pakete Zerrenda irakurtzen… EgindaDependentzia zuhaitza eraikitzen
Egoera argibideak irakurtzen… Eginda
activ-meta-fr is already the newest version (2.0.0-73).
0 bertsio berritua(k), 0 berriki instalatuta, 0 kentzeko, eta 0 bertsio-berritu gabe.
Pakete Zerrenda irakurtzen… Eginda
Dependentzia zuhaitza eraikitzen
Egoera argibideak irakurtzen… Eginda
0 bertsio berritua(k), 0 berriki instalatuta, 0 kentzeko, eta 0 bertsio-berritu gabe.
Pakete Zerrenda irakurtzen… Eginda
Dependentzia zuhaitza eraikitzen
Egoera argibideak irakurtzen… Eginda
0 bertsio berritua(k), 0 berriki instalatuta, 0 kentzeko, eta 0 bertsio-berritu gabe.
./InstallActivInspire.sh: 38: [5: not found
Compilation des drivers
./InstallActivInspire.sh: 43: cd: can’t cd to /usr/src/promethean/kernel/
./InstallActivInspire.sh: 44: ./b: not found
adminpremialocal@usk047858:~/Dokumentuak$
There is a list of installed packages via dpkg -l command:
I have tried instalation on Linux Mint 20.0 Ulyana and Ubuntu 20.04. The messages are the same on boht systems.
Alex
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January 14, 2021 at 2:15 pm #32176
Didier SEVERIN
ParticipantHi, thanks for replying.
libssl1.0.0 is not available anymore. On 20.04, we can install the new version with sudo apt install libssl-dev -y
Nevertheless, there are still errors due to the fact that activaid is not reachable anymore 🙁
@Promethean devs : may I ask you the last activaid deb file please ? That way I might be able to include all dependencies and make activinspire & activdriver steady again ? Thanks.
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