[Craig Smith]

Hi,

Just wondering whether there are plans to support the latest LTS version? I’m currently using 16.04 which is due to retire and I’m always keen to get the most from ths LTS releases on the computers that live in my classroom so I’d like to jump over 18.04 if possible.

Thanks.

[Wendy]

Hi Craig,

Thank you for your post. We do have a development request open to support Ubuntu 20.04 LTS.

I would be happy to add your request to it. Can you please confirm how many systems your school has that would use the new version? So I can add this for our records.

Kind regards,

 

Wendy

Promethean Technical Support

home

[davethemoviejunkie]

Hi Wendy

Could I please add my name to this request? I’ve unsuccessfully tried to get the Activdrivers from 18.04 working on 20.04, and have failed miserably. I am the sole Linux user in our school, but I would like to carry on using Ubuntu with the whiteboard if at all possible.

Dave

[James Promethean]

Hi Dave,

Thanks for your post.

We will gladly add your name to this request.

Kind regards,

James

Promethean Technical Support

[Alexander Gabilondo]

HI:

I’m technician of Basque Government’s Education Department. We have a many Promethean boards in hundreds schools. We have intention of migrating computers from Ubuntu 16.04 and 18.04 to Ubuntu 20.04 and we have driver indispensable to update to Ubuntu new LTS version. We have not been able to install that of 18.04 in 20.04 version.

I stay waiting for your news.

Thank you very much.

[Aize Launa]

Hi,

I have another case of school waiting for the update to support laptops recently migrated to Ubuntu 20.04 LTS. There is one Promothean device in this school.

[Craig Promethean]

Hello,

We do not support Ubuntu 20.04 at the moment. I have added both posts to our enhancement request.

Please keep an eye on the Community announcements.

Thank you,

Craig

[Thijs thijs]

Hi,

For my schools we have 12 387Pro boards. I’d like to know when there will be a version for Ubuntu 20.04 available. Is it possible to add the working kernel in the documentation?

Thanks!

Thijs

[cslvlg]

Hi,

we are a school with currently 28 Promethean Activboards + Touchboards. We plan to purchase another 40 boards. It is important for us that promethean continues to actively support linux, as we only use Linux computers. So we are eagerly waiting for the support for the Ubuntu 20.04 version. Promethean software is always our reason to wait longer for the system update.

Thank you,
André

[Karen Promethean]

Hello,

We have have added you both to our enhancement.

Thank you,

Karen

[Petros Kyprianou]

We have 4 Activboards at our school and have migrated to Ubuntu 20.4 and have lost connection!

Can you please let me know when you have a solution for 20.4 integration?

[Adam H Promethean]

Hi Petros,

Ubuntu 20.4 is not currently supported by our ActivDriver or ActivInspire. We therefore cannot offer you any help. Our only advice at this moment would be to revert to a supported operating system as explained here – https://support.prometheanworld.com/activdriver-system-requirements

I will add your post to the enhancement request we currently have open.

Kind regards,
Adam H

[Craig Smith]

Activinspire releases are usually at least a year behind the current LTS and the last release had (what I would consider) crippling bugs from the initial release that STILL haven’t been fixed nearly two years later. I asked this question back in May and I’m not holding my breath for 20.04 before next May.

[Adam H Promethean]

Hi Craig,

Thanks for your post. We are unable to provide a date for 20.4 support. Your post will of course be added to the open enhancement request. Regarding the bugs you mentioned, have these been reported to our team? If not, please contact our Support team via e-mail – https://support.prometheanworld.com/contact

Kind regards,
Adam H

[CInfTerraRoja]

Please, consider my school added to this list. We have de an study and we locate the problem into the change of the complements of the kernel from the packages image-extra to the image-modules and image-modules-extra. There are also a problem because the USB drivers are loaded on another phase of the boot process. I hope this can help.

[Adam H Promethean]

Hi CInfTerraRoja,

Thanks for your post. We will of course add you to our open enhancement request. Please ensure you are subscribed to our Announcements forum to keep up to date with our latest software releases – https://community.prometheanworld.com/forums/forum/announcements/

Kind regards,
Adam H

[CInfTerraRoja]

Alexander, ¿podrías ponerte en contacto conmigo para comentar por dónde van los tiros en este problema con las pizarras?

Gracias.

[Alexander Gabilondo]

Mi dirección es g02ikt(arroba)berritzeguneak.eus.

[Didier SEVERIN]

Hello Everybody,

I found a way to make ActivInspire, ActivDriver and ActivTools to perfectly work on Ubuntu 20.04 flavours (on every ActivBoards).

1. Download my script here
2. Open Terminal, head to the directory containing my script
3. Type chmod +x installActivInspire.sh and then Enter
4. Type sudo ./installActivInspire.sh
5. That’s it !

Regarding ActivInspire, I just compiled a deb package which relies on the latest packages (libncurses6, libssl 1.1, libicu67 and libcurl4). You’ll find it here. To install it :

1. Download it
2. Open Terminal, head to the directory containing the deb file
3. Type sudo dpkg -i activinspire*.deb
4. That’s it !

🙂

[Craig Smith]

That’s really helpful!

I found that I had to edit the Deb file when I installed it on 18.04 because the libcurl3 dependency could not be satisfied alongside better maintained software (notably OBS) that used libcurl4.

Did your extra packages fix the issue with printing by any chance?

[Alexander Gabilondo]

It doesn’t works for me in Linux Mint 20 Ulyana. The instalation gives me several errors.

[Adam H Promethean]

Hello Alexander,

Thanks for your post. As you have probably read from this conversation, none of our software are yet supported on Ubuntu 20.04. Support for this is currently in development. Please be aware that we only officially support the official Ubuntu distribution of Linux, so we cannot guarantee that our software will work on Mint/Ulyana for example once released.

Kind regards,
Adam H

[Alexander Gabilondo]

OK. Linux Mint 20 is builted over Ubuntu 20.04, anyhow I’ll probe it in a pure Ubuntu 20.04. Thanks.

[Adam H Promethean]

Hi Alexander,

It may be worth a try, but please be aware that Promethean doesn’t yet support any version of Ubuntu 20.04. so there is no guarantee that it will work. We will add your posts to the existing enhancement request we have internally.

Kind regards,
Adam H

[Didier SEVERIN]

Hello,

that’s strange. Can you paste the errors here please ?

I’ll try to fix them in a new deb file 🙂

Best regards,

DS

[Craig Promethean]

Hello Didier,

As the ActivDriver does not yet support 20.04 we do not have the files available.

Please keep an eye on the announcements section.

Thank you,

Craig

[Didier SEVERIN]

Hello Craig,

thanks for your reply. As I asked in post #31176 i’d like to help build a usable version for 20.04. To do this could you send me the last activaid you built for 18.04 please ? (activaid_5.18.19-0~Ubuntu~1804_amd64.deb)

I will create a fix in order for us to use activdriver + activinspire ASAP.

Best Regards

[James Promethean]

Hi Didier,

Thanks for your post.

Our Dev team have been able to supply us with this to help with your efforts.

Please keep in mind that in the event of any issues occurring, as Ubuntu 20.04 is not yet supported, we are unable to provide further assistance at this time.

Thanks

James

 

[Didier SEVERIN]

Hello,

I’ve been able to update my script modding promethean’s debs. Now all seems to work fine on 20.04 and 20.10.

I’ve uploaded everything to my google drive : https://drive.google.com/drive/folders/1rImDYEevRXhjVXD9ORMN67u32OVXmG_q?usp=sharing

Just grab everything and put it in a folder, then execute installActivInspire.sh from a terminal.

Enjoy 😉

[Alexander Gabilondo]

Hi, Didier. Here you are messages in terminal:

 

adminpremialocal@usk047858:~/Dokumentuak$ sudo ./InstallActivInspire.sh

[sudo] adminpremialocal(r)en pasahitza:

deb [arch=amd64] http://activsoftware.co.uk/linux/repos/ubuntu bionic non-oss

deb http://activsoftware.co.uk/linux/repos/driver/ubuntu bionic oss non-oss

–2021-01-11 19:54:26– http://activsoftware.co.uk/linux/repos/driver/PrometheanLtd.asc

activsoftware.co.uk (activsoftware.co.uk) ebazten… 54.192.105.18, 54.192.105.97, 54.192.105.51, …

Konektatzen: activsoftware.co.uk (activsoftware.co.uk)|54.192.105.18|:80… konektatua.

HTTP eskaera bidalia, erantzunaren zain… 200 OK

Luzera: 3118 (3,0K) [text/plain]

Hemen gordetzen: `PrometheanLtd.asc’

 

PrometheanLtd.asc 100%[===================>] 3,04K –.-KB/s in 0s

 

2021-01-11 19:54:29 (117 MB/s) – `PrometheanLtd.asc’ saved [3118/3118]

 

OK

–2021-01-11 19:54:29– http://security.ubuntu.com/ubuntu/pool/main/o/openssl1.0/libssl1.0.0_1.0.2n-1ubuntu5.4_amd64.deb

security.ubuntu.com (security.ubuntu.com) ebazten… 91.189.88.152, 91.189.91.38, 91.189.88.142, …

Konektatzen: security.ubuntu.com (security.ubuntu.com)|91.189.88.152|:80… konektatua.

HTTP eskaera bidalia, erantzunaren zain… 404 Not Found

2021-01-11 19:54:30 ERROREA 404 Not Found.

 

dpkg: errorea: cannot access archive ‘libssl1.0.0_1.0.2n-1ubuntu5.4_amd64.deb’: No such file or directory

Ondorengo PPA gehitzera zoaz:

PPA contains libcurl4 package, which supports both libcurl3 and libcurl4 API.

Build sources: https://github.com/xapienz/curl-debian-scripts

Info gehiago: https://launchpad.net/~xapienz/+archive/ubuntu/curl34

Executing: /tmp/apt-key-gpghome.SM4FgTdECx/gpg.1.sh –keyserver hkps://keyserver.ubuntu.com:443 –recv-keys DA61894862629CFE361D0C2FD1DAC98AF575D16E

gpg: key D1DAC98AF575D16E: “Launchpad PPA for xapienz” not changed

gpg: Total number processed: 1

gpg: unchanged: 1

Atzituta:1 http://activsoftware.co.uk/linux/repos/ubuntu bionic InRelease

Atzituta:2 http://ppa.launchpad.net/andreasbutti/xournalpp-master/ubuntu focal InRelease

Atzituta:3 http://archive.ubuntu.com/ubuntu focal InRelease

Atzituta:4 http://archive.canonical.com/ubuntu focal InRelease

Atzituta:5 http://archive.ubuntu.com/ubuntu focal-updates InRelease

Atzituta:6 http://security.ubuntu.com/ubuntu focal-security InRelease

Ez ikusi:7 http://packages.linuxmint.com ulyana InRelease

Atzituta:8 http://activsoftware.co.uk/linux/repos/driver/ubuntu bionic InRelease

Atzituta:9 http://archive.ubuntu.com/ubuntu focal-backports InRelease

Atzituta:10 http://ppa.launchpad.net/apandada1/foliate/ubuntu focal InRelease

Atzituta:11 http://packages.linuxmint.com ulyana Release

Atzituta:12 http://ppa.launchpad.net/inkscape.dev/stable/ubuntu focal InRelease

Atzituta:13 http://ppa.launchpad.net/kdenlive/kdenlive-stable/ubuntu focal InRelease

Atzituta:14 http://ppa.launchpad.net/ubuntuhandbook1/apps/ubuntu focal InRelease

Atzituta:15 http://ppa.launchpad.net/xapienz/curl34/ubuntu focal InRelease

Pakete Zerrenda irakurtzen… Eginda

Dependentzia zuhaitza eraikitzen

Egoera argibideak irakurtzen… Eginda

All packages are up to date.

Pakete Zerrenda irakurtzen… Eginda

Dependentzia zuhaitza eraikitzen

Egoera argibideak irakurtzen… Eginda

curl is already the newest version (7.68.0-1ubuntu2.4ppa1).

0 bertsio berritua(k), 0 berriki instalatuta, 0 kentzeko, eta 0 bertsio-berritu gabe.

–2021-01-11 19:54:38– http://security.ubuntu.com/ubuntu/pool/main/i/icu/libicu60_60.2-3ubuntu3.1_amd64.deb

security.ubuntu.com (security.ubuntu.com) ebazten… 91.189.91.39, 91.189.88.142, 91.189.91.38, …

Konektatzen: security.ubuntu.com (security.ubuntu.com)|91.189.91.39|:80… konektatua.

HTTP eskaera bidalia, erantzunaren zain… 200 OK

Luzera: 8053676 (7,7M) [application/x-debian-package]

Hemen gordetzen: `libicu60_60.2-3ubuntu3.1_amd64.deb’

 

libicu60_60.2-3ubun 100%[===================>] 7,68M 3,50MB/s in 2,2s

 

2021-01-11 19:54:41 (3,50 MB/s) – `libicu60_60.2-3ubuntu3.1_amd64.deb’ saved [8053676/8053676]

 

(Datu-basea irakurtzen … 444915 fitxategi edo direktorio daude unean instalatuta).

libicu60_60.2-3ubuntu3.1_amd64.deb deskonprimitzeko prestatzen…

libicu60:amd64 (60.2-3ubuntu3.1) deskonprimitzen (60.2-3ubuntu3.1) gainean…

libicu60:amd64 (60.2-3ubuntu3.1) konfiguratzen…

libc-bin (2.31-0ubuntu9.1)-(r)en abiarazleak prozesatzen …

Pakete Zerrenda irakurtzen… Eginda

Dependentzia zuhaitza eraikitzen

Egoera argibideak irakurtzen… Eginda

gsettings-ubuntu-schemas is already the newest version (0.0.7+17.10.20170922-0ubuntu1).

0 bertsio berritua(k), 0 berriki instalatuta, 0 kentzeko, eta 0 bertsio-berritu gabe.

Pakete Zerrenda irakurtzen… Eginda

Dependentzia zuhaitza eraikitzen

Egoera argibideak irakurtzen… Eginda

Pakete batzuk ezin izan dira instalatu. Beharbada ezinezko egoera (some packages can’t be instaled)

bat eskatu duzu, edo, banaketa ezegonkorra erabiltzen ari bazara,

beharrezko pakete batzuk ez ziren sortuko oraindik, edo

Sarrerakoetan (Incoming) egoten jarraituko dute.

Informazio honek arazoa konpontzen lagun dezake:

 

Ondorengo paketeetan bete gabeko mendekotasunak daude:

activtools : Mendekotasuna:: libssl1.0.0 baina ez da instalagarria

E: Ezin dira arazoak konpondu; hautsitako paketeak atxiki dituzu. (The following packages contain unfulfilled dependencies:

activtools: Dependency :: libssl1.0.0 but not installable
E: Problems cannot be solved; you have retained broken packages.)
Pakete Zerrenda irakurtzen… Eginda

Dependentzia zuhaitza eraikitzen

Egoera argibideak irakurtzen… Eginda

activ-meta-fr is already the newest version (2.0.0-73).

0 bertsio berritua(k), 0 berriki instalatuta, 0 kentzeko, eta 0 bertsio-berritu gabe.

Pakete Zerrenda irakurtzen… Eginda

Dependentzia zuhaitza eraikitzen

Egoera argibideak irakurtzen… Eginda

0 bertsio berritua(k), 0 berriki instalatuta, 0 kentzeko, eta 0 bertsio-berritu gabe.

Pakete Zerrenda irakurtzen… Eginda

Dependentzia zuhaitza eraikitzen

Egoera argibideak irakurtzen… Eginda

0 bertsio berritua(k), 0 berriki instalatuta, 0 kentzeko, eta 0 bertsio-berritu gabe.

./InstallActivInspire.sh: 38: [5: not found

Compilation des drivers

./InstallActivInspire.sh: 43: cd: can’t cd to /usr/src/promethean/kernel/

./InstallActivInspire.sh: 44: ./b: not found

adminpremialocal@usk047858:~/Dokumentuak$

 

There is a list of installed packages via dpkg -l command:

I have tried instalation on Linux Mint 20.0 Ulyana and Ubuntu 20.04. The messages are the same on boht systems.

Alex

[Didier SEVERIN]

Hi, thanks for replying.

libssl1.0.0 is not available anymore. On 20.04, we can install the new version with sudo apt install libssl-dev -y

Nevertheless, there are still errors due to the fact that activaid is not reachable anymore 🙁

@Promethean devs : may I ask you the last activaid deb file please ? That way I might be able to include all dependencies and make activinspire & activdriver steady again ? Thanks.

 

[Author]

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