Software Solutions
  • This topic has 8 replies, 6 voices, and was last updated 5 years ago by Anonymous.
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    • July 13, 2015 at 7:32 pm #690
      Elizabeth TimmermanElizabeth Timmerman
      Participant

      Links for websites inserted into Active Inspire flipcharts will not work.

    • July 13, 2015 at 8:09 pm #4903
      Anonymous
      Inactive

      Hello Elizabeth

      Can you please tell us what has changed if anything? Did you upgrade your ActivInspire software or the driver?

      Please reply with a link to the flipchart so we can test it on our end.

      Frances Promethean Technical Support

    • July 13, 2015 at 8:36 pm #4904
      Anonymous
      Inactive

      Hello Elizabeth, are you talking about regular links to a any website or…. links to Youtube videos?

      Did you insert those links with the last ActivInspire update, what is your ActivInspire Version?

    • July 14, 2015 at 5:43 pm #4905
      Anonymous
      Inactive

      They are just regular inks to other websites. I am not sure which version. Our school district purchased the program, as I am a teacher. Is there a way of telling by looking at the properties for the program?

    • July 14, 2015 at 5:57 pm #4906
      Anonymous
      Inactive

      Not looking at the properties but you can open the software and select HELP/ABOUT to find the version. Please test those links also to make sure that have not been disabled. Remove and re-insert one link for testing.
      Frances Promethean Technical Support

    • July 14, 2015 at 6:00 pm #4907
      Anonymous
      Inactive

      The program is installed through our school district so I do not know about any upgrades, but they did conduct a re-image on my computer recently. https://sdk12-my.sharepoint.com/personal/elizabeth_timmerman_k12_sd_us/_layouts/15/guestaccess.aspx?guestaccesstoken=%2f8kruUN1uZCBLE6yQa658tTiZdyBqZ0kOYwC4%2b142xA%3d&docid=05c9aaa37646a41489502a7b2f97ccaf8

    • July 14, 2015 at 6:09 pm #4908
      Anonymous
      Inactive

      Please make sure your software is updated to the most recent. ActivInspire 2.4.66.96 and the ActivDriver to 5.11.7. Both can be downloaded and installed from the support tab on tehe Promethean Planet website. http://www.prometheanplanet.com

    • September 28, 2016 at 2:54 pm #4909
      Anonymous
      Inactive

      I have at least 2 teachers at my school who are having the same issue. I have updated them to the most current version of ActivInspire still with no luck.  I have also removed and reinserted the links this did not work either.  Any additional trouble shooting is appreciated.

    • September 29, 2016 at 7:58 am #4910
      Anonymous
      Inactive

      Hello junderhill,

      Can you please provide us with a link to the flipchart so we can take a look at the issue. If you are unable to provide a link can you please upload the file to: http://goo.gl/BW8Gjh

      As soon as we have the flipchart we will see what is causing the issue.

      Craig 

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