Projectors
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    • #19085
      Stephen WilcoxStephen Wilcox
      Participant

      Hi, I bought a PRM 35 from a local school and when I plugged it in something went pop.

      I am an electrical technician so I’d like to know where I would get replacement parts for this projector??

    • #19094

      Hi Stephen,

      Parts aren’t available for the projector, only through our authorised repair centre.

      Usually when a pop is heard, this could indicate the lamp has exploded.

      You can purchase replacement lamps if this is required from a Promethean reseller.

      Alternatively, if you need the projector repairing, you can contact Promethean Technical Support and provide your serial number.

      If the projector LED blinks through a sequence (with a known working lamp) then this will help indicate any internal faults.

      Kind regards,

      Adam

      Promethean Support

    • #19099
      Stephen WilcoxStephen Wilcox
      Participant

      Hi Adam

      The projector doesn’t power up, no blinking lights but I also don’t have a remote for it either.

      Do you sell remotes for these?

    • #19101

      Hi Stephen,

      Thanks for your reply.

      You can purchase replacement lamps/remotes from a Promethean reseller:

      https://www.prometheanworld.com/how-to-buy/find-a-promethean-partner/

      The projector does require the remote to turn on, if the loud pop was heard from simply plugging in the power, this may still relate to a fault to the lamp which is the pop you heard, or possibly the internal power supply.

      Kind regards,
      Adam

      Promethean Support

       

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