[Stephen Wilcox]

Hi, I bought a PRM 35 from a local school and when I plugged it in something went pop.

I am an electrical technician so I’d like to know where I would get replacement parts for this projector??

[Adam K Promethean]

Hi Stephen,

Parts aren’t available for the projector, only through our authorised repair centre.

Usually when a pop is heard, this could indicate the lamp has exploded.

You can purchase replacement lamps if this is required from a Promethean reseller.

Alternatively, if you need the projector repairing, you can contact Promethean Technical Support and provide your serial number.

If the projector LED blinks through a sequence (with a known working lamp) then this will help indicate any internal faults.

Kind regards,

Adam

Promethean Support

[Stephen Wilcox]

Hi Adam

The projector doesn’t power up, no blinking lights but I also don’t have a remote for it either.

Do you sell remotes for these?

[Adam K Promethean]

Hi Stephen,

Thanks for your reply.

You can purchase replacement lamps/remotes from a Promethean reseller:

https://www.prometheanworld.com/how-to-buy/find-a-promethean-partner/

The projector does require the remote to turn on, if the loud pop was heard from simply plugging in the power, this may still relate to a fault to the lamp which is the pop you heard, or possibly the internal power supply.

Kind regards,
Adam

Promethean Support

 

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