- This topic has 8 replies, 5 voices, and was last updated 4 years, 3 months ago by Anonymous.
November 9, 2016 at 11:00 am #1571michellamawassParticipant
please note , when connecting the active expressions using the latest update (active hub and active expressions) and active inspire 2.8 version
we are facing a problem, the active inspire stop responding.
NB: this problem is happening on windows 7,8 or 10
November 9, 2016 at 1:44 pm #8165AnonymousInactive
Can I ask what happens when ActivInspire stops responding? Does the software freeze? Do the ActivExpressions or hub stop responding?
November 9, 2016 at 5:59 pm #8166AnonymousInactive
It keeps loading stop responding and if i cancel it or exit the stop responding message the active inspire close automatically
November 9, 2016 at 6:01 pm #8167AnonymousInactive
Actually this problem is happening before registering the active expressions
November 10, 2016 at 9:25 am #8168AnonymousInactive
Thank you for the information. Can you please ensure you have the very latest driver installed. The driver connects to your ActivHub, the latest version is 5.14.21 and can be downloaded from the below link:
Please test after the driver has been installed and let me know if the issue persists.
November 11, 2016 at 12:09 pm #8169AnonymousInactiveDear Craig,Please note the latest driver was causing a problem for usThe usb of the board was not well recognizedIt was always causing this problem so we were obligedTo install an older version of the drivers and thisSolved the problem however another problemNow is facing us while using active expressions, as i already explained it previouslySo we are in a conflictPlease adviseRegardsMichella Mawass
November 11, 2016 at 12:57 pm #8170AnonymousInactive
Sorry to hear that you are still having problems. Can you please confirm the firmware version showing on your ActivHub from within ActivManager?
We look forward to your reply.Kind Regards,PaulPromethean Technical Support
November 11, 2016 at 2:54 pm #8171AnonymousInactive
The latest version of active hub it is mentioned no update available
November 14, 2016 at 6:35 am #8172AnonymousInactive
Thank you for the reply.
I suspect this is more of an ActivInspire issue than the driver and ActivExpressions causing an issue.
Please can you ensure that you have the latest versions of Java and Flash installed.
Is there any particular point when ActivInspire crashes/freezes?
Is this on start up or when clicking on an option or setting?
Promethean Technical Support
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- Release notes for ClassFlow v6.13 (US release 29 January 2021 / Global release 5 February 2021)
- Release notes for ActivInspire v2.21 (released 5 January 2021)
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- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)