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  • This topic has 8 replies, 5 voices, and was last updated 4 years ago by Anonymous.
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    • #1571
      michellamawassmichellamawass
      Participant

      please note , when connecting the active expressions  using the latest update (active hub and active expressions) and active inspire 2.8 version
      we are facing a problem, the active inspire stop responding.
      NB: this problem is happening on windows 7,8 or 10

      please advise

      Best Regards
      Michella Mawass

    • #8165
      Anonymous
      Inactive

      Hello Michella,

      Can I ask what happens when ActivInspire stops responding? Does the software freeze? Do the ActivExpressions or hub stop responding? 

      Thank you,

      Craig 

    • #8166
      Anonymous
      Inactive

      Hello Craig
      It keeps loading stop responding and if i cancel it or exit the stop responding message the active inspire close automatically

    • #8167
      Anonymous
      Inactive

      Actually this problem is happening before registering the active expressions 

    • #8168
      Anonymous
      Inactive

      Hi michellamawass,

      Thank you for the information. Can you please ensure you have the very latest driver installed. The driver connects to your ActivHub, the latest version is 5.14.21 and can be downloaded from the below link: 

      https://support.prometheanworld.com/product/activdriver

      Please test after the driver has been installed and let me know if the issue persists.

      Thank you, 

      Craig

    • #8169
      Anonymous
      Inactive
      Dear Craig,
      Please note the latest driver was causing a problem for us
      The usb of the board was not well recognized 
      It was always causing this problem so we were obliged
      To install an older version of the drivers and this 
      Solved the  problem however another problem
      Now is facing us while using active expressions, as i already explained it previously
      So we are in a conflict 
      Please advise
      Regards
      Michella Mawass
    • #8170
      Anonymous
      Inactive

      Hi Michella,

      Sorry to hear that you are still having problems.  Can you please confirm the firmware version showing on your ActivHub from within ActivManager?

      We look forward to your reply.

      Kind Regards,
      Paul
      Promethean Technical Support
    • #8171
      Anonymous
      Inactive

      The latest version of active hub it is mentioned no update available

    • #8172
      Anonymous
      Inactive

      Hi Michella,

      Thank you for the reply. 
      I suspect this is more of an ActivInspire issue than the driver and ActivExpressions causing an issue.

      Please can you ensure that you have the latest versions of Java and Flash installed. 
      Is there any particular point when ActivInspire crashes/freezes? 
      Is this on start up or when clicking on an option or setting? 

      Thanks,
      Adam
      Promethean Technical Support

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