- This topic has 7 replies, 5 voices, and was last updated 3 years, 6 months ago by Anonymous.
February 14, 2015 at 11:23 am #407B. TalbardParticipant
After the newest update for ActivInspire software the camera tool is no longer working. When I try to use it, within a flipchart or desktop function, the screen turns black with the exception of the camera dialog box. Any suggestions on how to fix this proble?
February 16, 2015 at 12:44 am #4242AnonymousInactive
Your case reference number is – 00490794
In regards to your camera issue can you please confirm what version of ActivInspire you are using? the latest version is 2.3 if you have any less please go to http://www.PrometheanPlanet.com and download the latest software from the support pages.
Can you please confirm if the camera works in its own software ?
Once we have this information we will be able to assist you further.
February 16, 2015 at 8:11 pm #4243AnonymousInactive
Thank you for such a quick response. It is version 2.3.65940. The camera tool wasn’t working in the ActivInspire software but it now is. It still does not work outside the software using the desktop tools. The issue started after I was prompted to complete the update.
February 16, 2015 at 9:56 pm #4244AnonymousInactive
Is the software being used in Windows or on a Mac? In either case, which version of the operating system is used on that computer?
What is the screen resolution set to on that computer? Does lowering its screen resolution affect the behavior of the camera tool?
(Support Case 00490794)
February 17, 2015 at 3:53 pm #4245AnonymousInactive
I’m running it on a PC with Windows 8. The screen resolution 1920 x 1080. The camera tool is not working in the program today and still isn’t working using the desktop tools. Lower the resolution doesn’t affect anything. Thanks for checking into this problem.
February 17, 2015 at 8:13 pm #4246AnonymousInactive
Access Windows’ Start Menu and enter
“DXdiag” in the search field at the bottom of the menu. The only result should be an application called
‘DXdiag.exe’; run that application. A
window will appear with a green progress bar to the lower left that fills as a
diagnostic is run and any issue that present are repaired. After the diagnostic finishes, close the
window and try using the camera tool in Inspire once more; does the same
behavior present as before?
If so, please also ensure that
Flash and Flash for Other Browsers are up-to-date; the installations for those
items can be downloaded from this page on Adobe’s
website. Also, please ensure that Java
is up-to-date using the installer downloaded from this page.
After installing both items and re-booting the computer does the screen
still become completely dark when accessing the Camera Tool in Inspire?
(Support Case 00490794)
February 19, 2015 at 10:24 am #4247AnonymousInactive
Thank You!!! The DXdiag.exe didn’t fix it but then I updated both Flash and Java and it is now working. I truly appreciate the guidance in fixing this issue.
August 28, 2017 at 11:06 pm #4248AnonymousInactive
I did lower the resolution and now it seems to work. Thank you for your suggestions.
- You must be logged in to reply to this topic.
- Release notes for ClassFlow v6.13 (US release 29 January 2021 / Global release 5 February 2021)
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)