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    • #799
      Tina GentrupTina Gentrup

      We have a projector that will not show anything on the screen. It shows Model # PRM-30A and Serial # 6156476 on the side of the projector.

      When I turn it on, the Power light turns green. It sounds like it is reving up and then it quiets down and then revs up again and back down about 3-4 times and then the power button turns red again.

      Nothing shows on the screen at any time.

      We are using an HDMI cord with it, not that I think this has anything to do with it, but thought I would mention it.

    • #5248

      Hi Tina,

      The issue you have reported sounds like it could be a fault with possibly the lamp.
      We would recommend testing another lamp from another PRM-30 projector if you are able to.
      If the same fault follows I would recommend getting in touch with Promethean Technical Support directly.

      Kind regards,
      Promethean Technical Support
      -Case 00570355

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