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    • #31847
      Zigmunds KapelisZigmunds Kapelis

      We have problem . We use Promethean board with Lenovo pc. When working with board and computer using ZOOM, computer restarts when we start using Promethean board pencils (writing or draving). Or you can give advice on how to solve the problem ? Could this be a whiteboard or computer problem?

      Our computer and whiteboard have the latest updates.

    • #31891


      Thank you for your query.

      Can you please confirm which Board is connected to the PC? If you have the serial number that would be great. Here is an article which will help you to find the serial number:


      Just to understand the issue more when exactly does the PC restart?

      Does it happen when you connect the USB cable to the ActivBoard or when you start writing on it?

      Does the issue only happen when you use Zoom or does it happen in other Software too?

      If you require any further information, feel free to contact us.

      Kind regards,
      Promethean Technical Support





    • #31911
      Zigmunds KapelisZigmunds Kapelis

      now we know that the problem is with a specific LENOVO model, because no such problem has been detected with other computers.

      So think Promethean Whiteboard and ZOOM are not to blame

    • #31931
      Kate PrometheanKate Promethean

      Hi Zigmunds,

      Thank you for confirming this.

      It sounds like the issue is indeed the computer.

      Should the issue persist please let us know and we will be happy to persist.

      Kind regards,



      Promethean Technical Support


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