Interactive Flat Panels
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    • #18216
      Sarah SimonSarah Simon
      Participant

      We purchased a Promethean Chromebox with each of our Nickel Panels.  When we go to Google Play to download Apps, we are not allowed to with any email in our school’s domain but we can download apps if signed into a non-school email.  We have worked with Google and they have told us that all of the correct settings are turned on for Google Play to work for teachers.  Do we have to buy a Chrome management license for the Chromebox in order for this to work or are we missing something?

       

    • #18222

      Hi Sarah Simon,

      This is usually down to those that manage your school domains google accounts and being part of a G-Suite account.

      We would recommend referring to those that create/manage your Google Accounts.

      Thanks

      Adam

      Promethean Support

       

    • #18225
      Sarah SimonSarah Simon
      Participant

      That is what is frustrating… we have contacted Google and they tell us that all of our settings are correct for us to download apps from Google Play store and yet we cannot.  We have had our boards since July and still not able to get any apps from Google Play – it is very frustrating!!

       

    • #18226

      Hi Sarah,

      Thanks for your response.

      Based on this working with personal accounts, this would suggest an issue with your managed accounts and not the Chromebox.
      There is additional information on the below link for those the have admin access to the managed accounts:

      https://support.google.com/a/answer/7080240?hl=en

       

      I hope this helps.

      Thanks

      Adam

      Promethean Support

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