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    • #1758
      babsbabs
      Participant

      My promethean board is on the Primary display and displays only a partial of what can be seen on my computer screen.  Do you any technician here in Hawaii to contact to?  Thanks

    • #8902
      Anonymous
      Inactive

      Hi babs,

      Thanks for posting on the Support Community.

      With regard to the issue you are experiencing, please can you let us know the below information:
      -Model of projector (not serial number)
      -Is the display set to cloned/mirror or to extended?
      -Model of ActivBoard (not serial)
      -Current screen resolution of the computer

      If you need help locating the models, please refer to the link below:
      https://support.prometheanworld.com/article/?kb=1088

      Would it be possible to take a photo of what the current image looks like when its displayed on the ActivBoard?
      Could you provide 2 photos, one attached to the computer and one without a source connected (so it’s on it’s splashscreen)?

      We don’t have any technicians who can come out to help, although you can contact a Promethean reseller to see if they offer this service or an AV technician to help assist or alternatively we can help assist on the Support Community or by emailing us directly.

      I look forward to your reply.

      Thanks,
      Adam
      Promethean Technical Support

    • #8903
      Anonymous
      Inactive

    • #8904
      Anonymous
      Inactive

      This is how the board looks like.  It is on an active inspire primary.  hope this can be given a solution soon.  Thanks

    • #8905
      Anonymous
      Inactive

      Hi babs,

      Thanks for the reply with the photos of your laptop and how this is being displayed on the ActivBoard.

      Please can you let us know the below information:
      -Model of projector (not serial number)
      -Model of ActivBoard (not serial)
      -Current screen resolution of the computer

      If you need help locating the models, please refer to the link below:
      https://support.prometheanworld.com/article/?kb=1088

      Would it be possible to take a photo of what the current image looks like when its displayed on the ActivBoard?
      Could you provide 2 photos, one attached to the computer and one without a source connected (so it’s on it’s splashscreen)?

      Once we know this information we can best assist with the settings that need to be changed.

      Kind regards,
      Adam
      Promethean Technical Support

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