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    • #35941
      Aaron CourtneyAaron Courtney
      Participant

      Dear Sir/Madam,

      I am writing to inform you of a freeze that happened on one of our Titanium boards today, this has happened four times today alone. It has received the recent update and not only does the screen freeze its the buttons on the ActivPanel as well.

      We have turned it off at the mains this worked for a little while but after that it froze again. Is this a common issue or do we need an engineer on site to help us out.

      If you could message me back that would be great

      All the best

      Aaron Courtney

    • #35942
      Karen PrometheanKaren Promethean
      Moderator

      Hello Aaron,

      Thank you for your post.

      Due to the nature of this issue we are going to contact you directly via email with specific troubleshooting and questions.

      Kind Regards,

      Karen

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