Accessories

This topic contains 4 replies, has 3 voices, and was last updated by Adam K Promethean Adam K Promethean 1 month, 3 weeks ago.

  • Author
    Posts
  • #16708
    Henry Edelstein
    Henry Edelstein
    Participant

    Hello! I’m having an issue on my promethean board using the pen. The cursor moves with the pen when I place it on the board and move it, but will not click or write. The driver looks to be working (yellow, not red icon at the top of my mac), and everything is plugged in properly. I have tried with multiple pens and none work. Any tips?

  • #16710

    Hi Henry Edelstein

    Please could you try the below to see if this helps:

    Go to System Preferences | Security & Privacy | Accessibility (or use the Spotlight tool to search for Accessibility). Enable ‘activhardwareservice’.

    Kind regards,

    Adam

    Promethean Support

  • #16715
    Henry Edelstein
    Henry Edelstein
    Participant

    Thanks! It said it was already enabled but now it works!

  • #18023
    Amy Goebel
    Amy Goebel
    Participant

    We have activhardwareservice enabled and they still aren’t working.

  • #18034

    Hi Amy,

    Hi Amy,

    I can see you posted on the below thread.

    I’ve responded here to you:

    New Mac OS

    Thanks

    Adam

    Promethean Support

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