Accessories
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    • #16708
      Henry EdelsteinHenry Edelstein
      Participant

      Hello! I’m having an issue on my promethean board using the pen. The cursor moves with the pen when I place it on the board and move it, but will not click or write. The driver looks to be working (yellow, not red icon at the top of my mac), and everything is plugged in properly. I have tried with multiple pens and none work. Any tips?

    • #16710

      Hi Henry Edelstein

      Please could you try the below to see if this helps:

      Go to System Preferences | Security & Privacy | Accessibility (or use the Spotlight tool to search for Accessibility). Enable ‘activhardwareservice’.

      Kind regards,

      Adam

      Promethean Support

    • #16715
      Henry EdelsteinHenry Edelstein
      Participant

      Thanks! It said it was already enabled but now it works!

    • #18023
      Amy GoebelAmy Goebel
      Participant

      We have activhardwareservice enabled and they still aren’t working.

    • #18034

      Hi Amy,

      Hi Amy,

      I can see you posted on the below thread.

      I’ve responded here to you:

      New Mac OS

      Thanks

      Adam

      Promethean Support

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