Projectors
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    • #1745
      ndsltdndsltd
      Participant

      Hi,

      I work for a school and we have a few Promethean interactive whiteboard mount systems in the class rooms. We have PRM-20AV1 projectors on boom arms coming out for the mount system with 378pro screens on.

      I need to replace one of the PRM-20AV1 projectors as it has stopped working but I cant seem to find them which makes me think they dont make that model anymore.

      Please can somebody help with me what model has superseded and replaced the PRM20 that we can replace it with but still use the same boom arm, mount and whiteboard system.

      Thanks
      Nick

    • #8850
      Anonymous
      Inactive

      Hi ndsltd,

      Thanks for posting on the Support Community.

      The PRM-20 has been discontinued however it will be possible to purchase a suitable replacement projector for your Promethean equipment.

      We have this information on the below link:
      https://support.prometheanworld.com/files/public/pdfs/ActivBoard+and+Projector+Compatibility+Matrix+07_15.pdf

      On this you will be able to find the replacement projector along with information if you need a new bracket for the projector.

      I hope this information helps.

      Kind regards,
      Adam
      Promethean Technical Support

    • #8851
      Anonymous
      Inactive

      Thank you for your help

    • #8852
      Anonymous
      Inactive

      Hi ndsltd,

      You’re most welcome.

      Have a great day.

      Kind regards,
      Adam
      Promethean Technical Support

    • #8853
      Anonymous
      Inactive

      Hi Adam,

      Do you know off the top of your head what the difference is between the prm45 and prm45a?

    • #8854
      Anonymous
      Inactive

      Hi Nick,

      Thanks for your reply.

      The PRM-45a has an additional HDMI port (now has 2).

      Thanks,
      Adam
      Promethean Technical Support

    • #8855
      Anonymous
      Inactive

      Excellent. Thanks for all your help. Have a great week.

    • #8856
      Anonymous
      Inactive

      Hi… need to know the rs232 codes for HDMI 1 and HDMI 2 inputs on the PRM-45a. Your web site only shows the RPM-45 (only one HDMI), thanks in advanced.

    • #8857
      Anonymous
      Inactive

      Hi Ray_Nunez,

      Thanks for posting on the Support community.

      I can see that the RS232 codes for the PRM-45 do not cover the additional HDMI port although the same rs232 codes will apply for all other functions for the PRM-45a
      I will try and find this information out and get back to you as soon as possible.

      Kind regards,
      Adam
      Promethean Technical Support

    • #8858
      Anonymous
      Inactive

      Hi Ray_Nunez,

      Following up regarding your previous post, the RS232 codes for the additional HDMI 2 port, the HEX code is 7Eh 53h 49h 0Dh.

      Kind regards,
      Adam
      Promethean Technical Support

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