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    • #1731
      DHAVERDHAVER
      Participant

      I have an ABV378PRO on firmware version 8.04 Build 4. It drops USB and has a difficult time reconnecting. Changed cables and PC’s. Wondering if a firmware update is needed?

    • #8759
      Anonymous
      Inactive

      Hi DHAVER,

      Thanks for posting on the Support Community.

      This can sometimes relate to USB cable length, have you tried shorter and direct USB cables to see if this helps?
      There is a firmware upgrade available for your model of ActivBoard, I shall send this to you over email along with the instructions.

      Kind regards,
      Adam
      Promethean Technical Support

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