Warranty
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    • #18106
      Glenn JamesGlenn James
      Participant

      When I try to register my six new screens, I get a message saying that I am only registering the screens and not any other hardware and I need to go back and add the details of any OPS-G units etc.

      For the life of me, I can’t see where I’m meant to enter the serials for the OPS-G units. Am I missing something? Can anybody help please?

       

      Glenn

    • #18113

      Hi Glenn,

      Thanks for posting.

      You’d simply need to put the OPS-G unit on the line under the ActivPanel serial number for this to be registered.

      If you’re registrations have already gone through for the ActivPanels, then you can go back to register the OPS-G serial numbers however leave the ActivCare Plus warranty pack code field empty.

      I hope this information helps.

      Thanks

      Adam

      Promethean Support

       

    • #18117
      Glenn JamesGlenn James
      Participant

      Hi Adam,

      All sorted! Thank you very much for your help.

      Regards,

      Glenn

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