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    • #33021
      Laura CLaura C


      With the 5.0.0 release, we’ve added a self-guided tour of the ActivPanel that introduces new users to the panel interface, the hardware ports and console, and the teaching apps that come pre-installed on the panel. The new Help app, accessible from the Unified Menu and the Locker, provides additional customer support features: easy access to informational videos from Learn Promethean, the ability to search for Support articles, and the ability to contact the Promethean Support team directly from the panel.

      The 5.0.0 release improves the security of the ActivPanel with updates to the Android operating system and the Chromium browser. With this release, the ActivPanel also now supports macOS version 11 (Big Sur) and device management via Radix VISO MDM. Finally, we’ve enhanced support for HDMI connections and resolved issues with third-party apps.


      New features

      • Self-guided tour for first-time ActivPanel users
        • o   A new self-guided tour shows first-time users how to navigate the ActivPanel. The tour explains the ActivPanel’s center console, how to connect a laptop using the various hardware ports, and how to access the Unified Menu, the Locker, and the core teaching apps that come pre-installed on the panel.
        • The tour will launch automatically when the panel is restarted and when a new user profile is created.
      • Help app with access to Support resources (English-only).
        • A new Help app, accessible from the Unified Menu and the Locker, provides new features that allow users to learn about using the ActivPanel, access Support resources, and re-launch the self-guided tour.
        • Users can open the Help app to easily access informational videos from Learn Promethean that are specific to the model of ActivPanel that they’re using.
        • In the Support section of the Help app, users can search for Support articles on a variety of topics and read them in the Chromium browser. They can also contact the Promethean Support team directly from the panel by filling out a simple contact form. This form automatically appends relevant panel information, allowing the Support team to resolve issues more efficiently.


      • The latest Android Security updates for version 8.0 have been incorporated into this release.
      • The Chromium browser has been upgraded to Chromium for Android version 88.0.4324.95.
      • The ActivPanel’s security has been enhanced with this release. We’ve scanned the system code for security vulnerabilities using industry-standard security tools and fixed relevant code issues.
      • The ActivPanel now supports macOS version 11 (Big Sur).
      • To comply with energy efficiency requirements, the shipped with firmware version 5.0.0 is now 60 minutes, and the default Sleep Timer setting is now 3 minutes after Standby.
      • Feedback sounds that are emitted on Touch and Virtual Keyboard presses can now be disabled from the Settings menu.
      • We’ve made enhancements to better handle signals from Premium Certified HDMI cables on the ActivPanel.
      • We’ve expanded device management support for the ActivPanel via third-party device management apps, such as Radix VISO MDM.

      Bug fixes

      • ActivPanel bug fixes
        • We’ve fixed a bug on Titanium panels where a camera that was connected via the USB port was not being recognized by the Camera app when the input source was switched from an external source to the home screen
        • We’ve addressed translation errors in German, Arabic, and Ukrainian.
        • We’ve fixed font-sizing issues for translated text in Russian and German.
      • Screen Share bug fixes
        • We’ve reduced the volume of ARP packets that is generated on the local network during discovery of sender devices in certain network configurations.
        • We’ve improved the resolution and clarity when casting a single device from all Screen Share senders.


      To download the latest version, please visit the Support Site.



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