Announcements
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    • #34277
      Yann BYann B
      Senior Moderator

      With the 1.27.1 hotfix release, we are addressing an issue where Elements series ActivPanels enrolled with Radix VISO MDM can encounter a loss of Wi-Fi connectivity on startup.

      Applicability

      This hotfix affects only users with Elements series panels that rely on Wi-Fi connectivity (i.e. are not connected to the internet via an Ethernet cable) AND are managed by Radix.

      Deployment

      For existing ActivPanels managed by Radix, the new version of the agent will automatically be installed when the ActivPanel is next connected to the internet.

      Fix description

      • We have identified that there is an issue for some panels within the ActivPanel Elements series where enabling “Wake on Network” (usually referred to as “Wake on LAN” or “WoL”) in the ActivPanel settings can cause the panel’s Wi-Fi connection to be disabled on startup.
      • WoL is one setting that the Radix system sets when a panel is enrolled; the default setting is that WoL is enabled.
      • We are issuing this release to change the Radix default so that WoL is not automatically enabled.

      Additional information

      • For users who are unable to connect to Wi-Fi on an ActivPanel enrolled in Radix, please contact Promethean Support for troubleshooting.
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