[Dave Scott]

Adam:

Thank you for your reply. I apologize if I seem a little lacking in understanding here, but I have a couple of questions. First, where do I find the model number for the ActivBoard? I have looked at every part of the board that I can see, and I found no model number. Second, I don’t know where the control panel is for finding ActivManager is. In fact, I’m not sure where “ActivManager” is. Maybe I’m way behind the times with the software. I have ActivInspire installed.

Also–yesterday, I tried to update the driver, and I got the message attached. I tried to uninstall the previous driver without success. I may have trashed a few things in the attempt. I’m not sure.

I have attached the message I got, the icon for the new driver, and the screen I have with ActivInspire. Maybe I need to reinstall the whole thing? If so, I might need some extra instructions, passwords etc.?

I don’t think my email went through, so it is above. I don’t think I can attach files in this context, so the files are not attached.

Thanks for any help you can provide.

Dave Scott
AP Physics Teacher
Dublin Coffman High School

[Anonymous]

Hi Dave,

Thanks for your reply.

For help locating your product code please follow the link below.

https://support.prometheanworld.com/article/?kb=Finding-your-hardware-serial-number

To allow you to send us attachments I will email you from our system so that you can reply with the attachments.

We look forward to hearing back from you.

Kind Regards,
Paul

Promethean Technical Support

[Author]

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