What is ActivInspire?
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    • #836
      Trish ForemanTrish Foreman
      Participant

      How can I turn the menu bar back on? When I go to the dashboard to do configure to fix this, as it said to do in a youtube video, the necessary choices are not present on the configure screen.

    • #5325
      Anonymous
      Inactive

      Hello Trish,

      Thank you for your post.

      Your case reference number is – 00572070.

      To get the menu back please open ActivInspire and go to file > settings > Layout. You will see the options to make the menu/browser visible and pinned.

      If you require any further assistance please do not hesitate to contact us.

      Craig

    • #5326
      Anonymous
      Inactive

      But how are you supposed to go to the file option when the menu bar is missing?

    • #5327
      Anonymous
      Inactive

      I’m having the same issue.

    • #5328
      Anonymous
      Inactive

      Hi Nicole,

      If you delete the profiles which are usually located in the below file path this will help with the issue. Please ensure that ActivInspire is closed before deleting the profiles. Once deleted, launch ActivInspire and this should help.

      DocumentsActiv SoftwareActivInspireMy ResourcesMy Profiles

      If the issue still persists, do you see the ActivInspire Dashboard appear when ActivInspire is first launched?

      Kind regards,
      Adam
      Promethean Technical Support

    • #5329
      Anonymous
      Inactive

      Mr. Garcia, On the top left of your toolbox, there is a tab that has the menubar options in it. -ZRS

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