- This topic has 3 replies, 3 voices, and was last updated 5 years, 3 months ago by
Anonymous.
-
AuthorPosts
-
-
November 23, 2015 at 8:15 pm #1160
Mike
ParticipantI know this may be a question for the publisher and not necessarily for Promethean, but this morning I’m receiving an error when I try to run Race Game. I have to reinstall the game software and then it runs. However, when I stop the game and disconnect or connect to the Activpanel I get the following error until I reinstall/repair using the installer: “The program can’t start because activsdk2.dll is missing from your computer. Try reinstalling the program to fix this problem.” This error also occurs when I restart my computer regardless of whether or not the activpanel is attached. My configuration is:
Activpanel 70
Win 8/64 bit
Activexpressions 2Could Windows view this driver file as malware?
-
November 24, 2015 at 4:23 am #6123
Anonymous
InactiveHi Mike,
Thanks for posting. The error message you are getting appears to be a Windows issue. It is often caused by either corrupt files or a registry error.
Do you have this issue on any other computers?
We look forward to your reply.
Kind Regards,
PaulPromethean Technical Support
(Support Case: 604131)
-
November 24, 2015 at 3:15 pm #6124
Anonymous
InactiveThis was the only computer I have with this game. It appears that Windows was flagging the .dll file as malware and deleting it. At least for now, after marking it as an exception in Windows Defender it appears to be working fine. Thanks for the help.
-
November 25, 2015 at 1:18 am #6125
Anonymous
InactiveHi Mike,
Glad to hear that you got this working.
If we can be of any further assistance please do not hesitate to get back in touch.
Kind Regards,
PaulPromethean Technical Support
-
-
AuthorPosts
- You must be logged in to reply to this topic.
Search Forums
Announcements
- Release notes for ClassFlow v6.13 (US release 29 January 2021 / Global release 5 February 2021)
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)