Interactive Flat Panels
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    • #35570
      Ryan TriplettRyan Triplett
      Participant

      Greetings,

      I am an IT Technician and experiencing a freezing issue on the Whiteboard application when saving to Google Drive. After 1 minute of it freezing, the screen will revert back to the Promethean Board home screen. The Promethean Board model is AP7-B70.

      Troubleshooting Attempts:

      • Uninstalled/Reinstalled Google Drive
      • Tested on another identical Promethean Board, and it crashes
      • Updated the Promethean Board to the latest version

      Did not attempt:

      • Firmware reset unless it is absolutely necessary

      Any help will be greatly appreciated!

      Thank you,

      • Ryan
    • #35578

      Hello Ryan,

      Thank you for your post.

      We would like you to try clearing the application data and cache of the Whiteboard application. To do so, please open the Locker > Settings > Apps > App Info > Whiteboard > Storage > Clear Data & Clear Cache. Does this allow you to use the Whiteboard application correctly?

      Kind regards,

      Jordan
      Promethean Technical Support

      • #35584
        Ryan TriplettRyan Triplett
        Participant

        Hi Jordan,

        Thank you so much for your response. I did what you stated, and it still freezes, then crashes when saving to Google Drive.

      • #35585

        Hello Ryan,

        Thank you for your post.

        Due to the nature of this issue, we are going to contact you directly via e-mail with specific troubleshooting questions.

        Kind regards,
        Jordan
        Promethean Technical Support

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