I am an IT Technician and experiencing a freezing issue on the Whiteboard application when saving to Google Drive. After 1 minute of it freezing, the screen will revert back to the Promethean Board home screen. The Promethean Board model is AP7-B70.
Uninstalled/Reinstalled Google Drive
Tested on another identical Promethean Board, and it crashes
Updated the Promethean Board to the latest version
We would like you to try clearing the application data and cache of the Whiteboard application. To do so, please open the Locker > Settings > Apps > App Info > Whiteboard > Storage > Clear Data & Clear Cache. Does this allow you to use the Whiteboard application correctly?