Software Solutions
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    • #1524
      jwillyjwilly
      Participant

      Hi, 
      I followed another thread and downloaded and installed the latest version of Promethian Software from https://support.prometheanworld.com/download/activinspire.html Screen Recording is still just showing a black screen upon playback.
      Suggestions?

    • #7904
      Anonymous
      Inactive

      Hi and thanks for posting. 

      Please could you let us know what is your current screen resolution on your Windows 10 computer?
      Which option are you choosing for screen recording (Area or full screen), or does the screen go black on either option?

      Thanks
      Adam
      Promethean Technical Support

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