Interactive Flat Panels
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    • #35745
      Douglas RundeDouglas Runde


      I have a teacher attempting to screenshare the website from a lenovo 10e Chromebook tablet. She is telling me that when she does this, the tablet’s screen flickers and the screenshare goes black. She can replicate this with multiple tablets. The tablets are running the latest version of Chrome OS.

      Here is the board info:

      Mainboard firmware

      Model AP7_B70

      Bezel versionv6.4.72.42

    • #35747

      Hello Douglas,

      Thank you for your post.

      Does Screen Share work properly when visiting other websites?

      Are the tablet and the ActivPanel on the same network? (More specifically the same subnet)

      Does this issue replicate itself on other panels as well?

      We’d like you to try clearing the application data and cache of Screen Share to make sure that the application on the ActivPanel is working properly. To do so, please open the Locker > Settings > Apps > App Info > Screen Share > Storage > Clear Data & Clear Cache. After doing this, does the issue still occur?

      We look forward to your reply.

      Kind regards,
      Promethean Technical Support

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