At the very least, we would ask that the ActivInspire software and the ActivDriver installed on the computer are at their latest versions (2.6 and 5.12, respectively); the updated versions of both can be downloaded from their pages (Inspire and Driver) on Promethean Support, if needed.
Also recommended would be to ensure that the firmware on both the ActivHub and the ActivExpressions registered to it are up to date, as well. Article 1420 on Promethean Support will describe that update process for you; for the model of ActivExpressions in use, you may disregard the Kernel update described in that article. Please also be advised that upgrading the firmware on the ActivHub will remove all devices from it
If none of the above updates have any effect, we would then look at the questions embedded within the flipchart itself to ensure they are formatted properly and are all on the same flipchart page instead of one question being on each page of the flipchart.
Please let us know if we can answer anything further or provide further assistance.
(Support Case 00633296)
.
