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    • #33573
      Leighton CookeLeighton Cooke
      Participant

      Hi for some reason your upgrade servers won’t allow us to update the firmware on our Active board 300 series 78” and 87” Boards using Activemanager over the internet, in the past we used manual process.

      We get the message

      “error transferring http://www. activsoftware.co.uk/update/driver/firmware/description.xml – server replied: forbidden”

      We getting BSOD in Win10 build 1903 and higher when using ActiveInspire and want to try HID firmware upgrade to see if this eliminates the problem.

      Could you please give us a download link to the bin file? I have already manually updated the firmware as instructed in article 1779, but unable to perform the last stage.

      Many Thanks

    • #33578

      Hi Leighton,

      Thank you for your post.

       

      You can download the HID firmware for ActivBoard 300 at this link:

      https://www.activsoftware.co.uk/update/Driver/firmware/ab300/ac3-v812-4-hid.bin

       

      Please make sure that you’re ActivDriver is up to date: https://support.prometheanworld.com/product/-activdriver-/

       

      Don’t hesitate to get back in touch if you have any further questions.

      Kind regards,

      Thibaut

       

      Promethean Technical Support

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    • #33587
      Leighton CookeLeighton Cooke
      Participant

      Thanks for your quick response and support. I have downloaded and Installed. Will now do some testing any problems will get back in touch

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