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    • #1710
      bkjackbkjack
      Participant

      After updating my iMac computer to Sierra, my pens no longer work nor can I get my board to work. I have tried to uninstall and reinstall ActivInspire and ActivDriver without success. 

      My Activinspire Serial Number: 0015-***********(Removed by moderator)
      Promethean Board Serial Number: C11***** (Removed by moderator)

      Product Code:  ABV378PRO

      Advice???  Options???

    • #8703
      Anonymous
      Inactive

      Hi bkjack,

      Thanks for posting on the Support Community.

      Please be aware that ActivInspire is currently incompatible with ActivInspire on Mac OS Sierra, as such you may encounter some issues which we are already aware of such as the delay in the recognition of the pen which has been passed on to our development team.

      However we are not aware of any connection issues that you seem to be experiencing, please ensure that you have the latest ActivDriver which is version 5.14.21 which is supported with Mac OS Sierra 10.12.1 (not 10.12). 
      This can be downloaded from the below link:
      https://support.prometheanworld.com/files/public/software/activdriver-5.14.21-osx-installer-x64.app.zip

      Alternatively, if you use ActivInspire daily, we would recommend rolling back to 10.11 (El Capitan) until a supported version is released. 

      Kind regards,
      Adam
      Promethean Technical Support

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