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    • #363
      Denise SchnabelDenise Schnabel
      Participant

      I have a large flipchart that shows the slides in the preview pane but not on the actual slides. How can I recover this data? I have tried to save a copy, open on another machine and copy paste slides, but none of these have fixed the issue.

    • #4154
      Anonymous
      Inactive

      Flipchart files displaying this kind of behavior have had their data corrupted in some way.  Is these cases, we recommend that any unaffected pages be copied into a new flipchart, and the affected pages recreated in that new flipchart.

       

      To decrease the likelihood of this occurring with any flipcharts created in the future, we would suggest the following:

       

      • Reducing the number of objects saved to a flipchart page or the number of pages in the flipchart.
      • Limiting the number of media files embedded in the flipchart
      • If you are accessing the file from a network or removable storage device, copy the file from that location to the computer’s desktop and open that copy instead of opening the file directly from that external location.

      (Support Case 00487225)

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