Software Solutions

This topic contains 1 reply, has 2 voices, and was last updated by Adam K Promethean Adam K Promethean 4 months, 1 week ago.

  • Author
    Posts
  • #16315
    mahmoud mohamed
    mahmoud mohamed
    Participant

    I’m doing an update to firmware and then an active board does not work and when detecting the sensors give it a Damaged
    What do I do until I come back healthy

    Noticeable
    I have followed the update steps found here

    404

  • #16319

    Hi Mahmoud,

    I’d recommend contacting Promethean Technical Support directly and providing the serial number and firmware version shown on your ActivBoard.

    The article doesn’t seem to exist when clicking on that link.

    We will look forward to hearing from you.

    Kind regards,
    Adam
    Promethean Support

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