Software Solutions
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    • #16315
      mahmoud mohamedmahmoud mohamed

      I’m doing an update to firmware and then an active board does not work and when detecting the sensors give it a Damaged
      What do I do until I come back healthy

      I have followed the update steps found here


    • #16319

      Hi Mahmoud,

      I’d recommend contacting Promethean Technical Support directly and providing the serial number and firmware version shown on your ActivBoard.

      The article doesn’t seem to exist when clicking on that link.

      We will look forward to hearing from you.

      Kind regards,
      Promethean Support

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