Interactive Flat Panels
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    • #34644
      Hamdy GhareibHamdy Ghareib
      Participant

      we are facing a technical issue with the Promethean screen share.
      We can describe the issue as follows; when you connect the laptop or phone the sound coming from the panel is not clear at all and lagging all the time.

      Many thanks,

    • #34692
      Hamdy GhareibHamdy Ghareib
      Participant

      Hello,

      i haven’t got any reply to share the video describing the issue and to send the serial numbers.

      Looking to hearing from you ASAP.

      Regards,

    • #34732

      Hello Hamdy,

      Thank you for your post to our Forum. We apologize for the delay in our response.

      Could you please provide us with the following information:

      1. Mainboard firmware version of the ActivPanel, which can be found here.
      2. The version of Screen Share sender that you are using (Windows Application, Mac OS Application, Chrome Extension, iOS Application, or Android Application) along with its respective version number.
      3. Are the devices on the same subnet and wireless/wired network?
      4. Please make sure all the relevant network ports are open as mentioned here.

      We look forward to your reply.

      Kind regards,

      Jordan

      Promethean Technical Support

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