What is ActivInspire?
  • This topic has 2 replies, 3 voices, and was last updated 5 years ago by Anonymous.
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    • #1108
      Bridget MaloneyBridget Maloney
      Participant

      Troubleshooting for a teacher in our school…. with her computer hooked up to the board the sound works for a few minutes then stops (Standby button is green). I hooked up my computer and my cords (all of which are in working order) to her board and sound only comes out of the right speaker, but the sound does not stop after a few minutes as it did previously (standby button is green). Any ideas of what is doing wrong? bmaloney@usd116.org

    • #5997
      Anonymous
      Inactive

      Hi Bridget,

      Thanks for posting.

      Are you using the USB cable for sound or using the 3.5mm Audio cable?
      If you have both connected this may cause some interference. We would recommend using just the USB cable for sound.

      When the sound stops on the teachers computer, is Promethean USB audio still showing within the playback devices?

      I look forward to your reply.

      Kind regards,
      Adam
      Promethean Technical Support

    • #5998
      Anonymous
      Inactive

      We are using the USB cable and working fine today. The balance was off on the speaker output which is why sound was only coming out of one speaker. Thanks

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