Interactive Flat Panels
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    • #35200
      Mike HopperMike Hopper

      This may be a new one for you all but I received a work order today for assistance getting a spider out of a teacher’s ActivPanel. Upon going to the classroom, I didn’t see a spider, but behind the glass there is a spider web about 12″ in from the Left and 18″ up from the Bottom. I was wondering if you have any suggestions as to how to get this out? I can’t see anyway to get to this area without taking the whole thing apart and I really don’t want to do that as it is still under warranty. Please advise and yes, I do see the irony of this spider causing issues this close to Halloween 😉

    • #35231
      Mike HopperMike Hopper

      Just to clarify as I have not heard anything back, this is not a joke or Halloween prank, there seriously is a spider (web) inside the ActivPanel between the front glass and the LED panel. Please help me out here as I have no idea how I am going to get to the area to remove it.

    • #35247

      Hi Mike,

      Thank you for reaching out.

      We have opened a support case regarding this issue. Please be on the lookout for an email with a few follow up questions.

      Thank you,

      Promethean Escalations Team

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