Interactive Flat Panels
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    • #33264
      Scott PownerScott Powner
      Participant

      Hello,

      I have tried different TV platforms – Prime, Netflix, Disney Plus and none will run on the Promethean Nickel Flat Panels that we have.  Any help on this would be great!
      I can download the apps to stream videos for students but none play.  They just return to the install screen.

      I currently have 34 of these and am getting a lot of complaints at this time.
      Thank you.

      Scott Powner

    • #33275
      James PrometheanJames Promethean
      Moderator

      Hi Scott,

      Thanks for your post.

      In order for us to have a clear picture of the issue, please reply to the questions below:

      If you connect the ActivPanel to a mobile phone hotspot instead of your site’s network/WiFi, does this make a difference at all?

      If so, please refer to article 1796 for our network considerations and check with your network administrator to see if these streaming apps are not blacklisted.

      Were these apps downloaded from the Google Play Store app? If so, was the Play Store activated through your site’s Panel Management interface?

      Are you using an OPS-G device or just the ActivPanel’s interface?

       

      Thanks

      James

      Promethean Technical Support

    • #33332
      Scott PownerScott Powner
      Participant

      Thank you for the reply.

      So based on the reply I went back and reset the Promethean board to defaults.  I then upgraded the Promethean to the latest firmware  5.0.0.134.  I then set a hardwire going around the firewall and gave the ethernet port a static IP.  I made sure that Google Play was enabled and then downloaded HBOMax.  I installed it.  It correctly did everything right up until I hit play.  Once I hit play the app took me back to whatever point I launched the app from.  IE, if I was on the homepage and opened home scrolled to the app, opened the app, hit play, I would end up back on the main homepage for the Promethean.   If I launched it from Google Play and then hit play, I ended back in Google Play.

      I am doing this all through the Activepanel Interface.

      Any suggestions?

    • #33343
      Eddie PrometheanEddie Promethean
      Moderator

      Hi Scott,

      Thank you for your reply and for that information.

      I will be sending you an email shortly.

      Best regards,

      Eddie

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