Interactive Whiteboards
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    • #18269
      Jordan KasparekJordan Kasparek
      Participant

      Since a lot of people like me are also having this issue within your district I have found a temporary solution that should stop this issue from occurring.

      It seems that ActivManager freezes up when you plug in your laptop if the amp on the side is on, to fix this:

      • After you unplug your laptop from the board turn off the amp on the side (light should be red)
      • After you plug your laptop back into the board turn the amp back on (light should be green)

      This should stop ActivManager from freezing for the time being until it is permanently fixed

    • #18271
      Kyle BisignaniKyle Bisignani
      Participant

      Hi Jordan,

       

      This is actually being discussed and may be resolved as per this thread:

      Firmware Upgrade

    • #18284

      Hi Jordan Kasparek,

      Thanks for your post.

      We are currently looking into the issues raised on the related thread that Kyle mentioned.

      Thanks,
      Adam

      Promethean Support

    • #18324
      anne gillespieanne gillespie
      Participant

      Since I’ve applied the firmware fix my activinspire shuts itself down constantly , My interactive pens work at time and at times my board only works by touch ! It’s really very frustrating ‘Are there any fixes for the fix??

    • #18336

      Hi Anne,

      I suspect this is going to be a separate issue for your ActivInspire software to that of what has previously been mentioned.

      Are you getting the same issue with another known working computer?

      Kind regards,
      Adam

      Promethean Support

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