Software Solutions
Viewing 8 reply threads
  • Author
    Posts
    • #904
      Suzzanne JohnsonSuzzanne Johnson
      Participant

      When typing on a flipchart, a text box is created with the first letter of the sentence and automatically a second text box is created with the rest of the word/sentence.  

    • #5474
      Anonymous
      Inactive

      Hi Suzzanne,

      Thank you for posting.

      Please could you advise what the current version of ActivInspire you have installed? This can be found under Help>About.

      Also, please could you provide a screenshot of the error you are experiencing which best describes this issue. If you feel a screen recording is best please attach this.

      Thanks,
      Adam
      Promethean Technical Support
      Case 00579178

    • #5475
      Anonymous
      Inactive

    • #5476
      Anonymous
      Inactive

    • #5477
      Anonymous
      Inactive

      Hi Suzzanne,

      Thank you for your reply.

      Please could you try and delete your temp files and see if the issue still happens?
      Also, if you are able to log in as a different user on the computer does the same issue happen?

      Please could you provide a screen recording so we can also investigate this issue?

      Thank you,
      Adam
      Promethean Technical Support

    • #5478
      Anonymous
      Inactive

      Where are temp files?

    • #5479
      Anonymous
      Inactive

      Hi,

      To find the temp files, please click on the Start menu and search for %temp%
      This will bring up a Temp folder, please clear all the files in that folder and try again.

      Thank you
      Miguel
      Promethean Technical Support

    • #5480
      Anonymous
      Inactive

      We use Macbooks. I cannot find any temp files….

    • #5481
      Anonymous
      Inactive

      Hi,

      Our Developments team are investigating this issue, however, in the meantime, the workaround is to select the text tool and then start typing.

      Thank you for your cooperation.

      Kind regards,

      Miguel
      Promethean Technical Support

Viewing 8 reply threads
  • You must be logged in to reply to this topic.