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    • #848
      Anne SextonAnne Sexton

      At home, when I open a flipchart I created at school, the text does not appear correctly. It looks like a bunch of lines across the screen. When I click on it, it fixes the problem but I can’t do this for EVERY flipchart I have ever made. I have never had this problem before but I have a new computer at home that has Windows 10 so I wonder if that is part of the problem. Help!

    • #5365


      Thank you for your post.

      We do not currently support Windows 10, I will speak to our software team to see if we have a work around.

      We will be in touch very soon.

      Thank you


    • #5366


      We suspect that this will be related to the new “screen setting” that Windows 10 has introduced.
      So on Windows 7 and 8 if you wanted to make your desktop icons look bigger you changed your screen resolution.

      In Windows 10, you change the size of the text and other items.
      (Right click on desktop> Display settings> “Change the size of text, apps and other items”)

      Please set this to 100% and see if this makes any difference when opening flipcharts, however keep in mind that we do not yet support windows 10.

      Thank you

      Promethean Technical Support

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