Interactive Flat Panels
Viewing 3 reply threads
  • Author
    Posts
    • #33391
      Roberto GuzmanRoberto Guzman
      Participant

      I have several 75W26 Promethean Boards keeps resseting time and date by itself. Current update AP7_U75

      Mainboard 5.0.0.134  Bezel 7.29.0. Please assist we currently running remote learning and we needs this boards working properly.

       

    • #33411

      Hi Roberto,

      Thanks for posting.

      When did this begin?

      At what point do you notice the time and date has reset?

      Looking forward to hearing from you.

      Kind regards,

      Carrie

      Promethean Technical Support

      https://support.prometheanworld.com/

    • #33413
      Roberto GuzmanRoberto Guzman
      Participant

      It’s been a while 3 to 5 months. Time and date usually reset itself over night. When time and date resets it prevents teacher to log in Google meets. It gives them error message “meet code not recognize”.

    • #33432

      Hello Roberto,

      Thank you for your reply.

      Are the date and time set to use the network-provided time? This can be selected in Settings > System > Date and Time.

      The ActivPanels should draw the time and date from a network time clock. If this is not working correctly, please check that the relevant port is open on your network. The following article provides details on this: https://support.prometheanworld.com/article/1796/.

      Please, let us know if this helps.

      We look forward to hearing from you.

      Kind regards,

      Arianna

      Promethean Technical Support

Viewing 3 reply threads
  • You must be logged in to reply to this topic.