Interactive Flat Panels
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    • #33391
      Roberto GuzmanRoberto Guzman

      I have several 75W26 Promethean Boards keeps resseting time and date by itself. Current update AP7_U75

      Mainboard  Bezel 7.29.0. Please assist we currently running remote learning and we needs this boards working properly.


    • #33411

      Hi Roberto,

      Thanks for posting.

      When did this begin?

      At what point do you notice the time and date has reset?

      Looking forward to hearing from you.

      Kind regards,


      Promethean Technical Support

    • #33413
      Roberto GuzmanRoberto Guzman

      It’s been a while 3 to 5 months. Time and date usually reset itself over night. When time and date resets it prevents teacher to log in Google meets. It gives them error message “meet code not recognize”.

    • #33432

      Hello Roberto,

      Thank you for your reply.

      Are the date and time set to use the network-provided time? This can be selected in Settings > System > Date and Time.

      The ActivPanels should draw the time and date from a network time clock. If this is not working correctly, please check that the relevant port is open on your network. The following article provides details on this:

      Please, let us know if this helps.

      We look forward to hearing from you.

      Kind regards,


      Promethean Technical Support

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