Interactive Flat Panels
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    • #33335
      Kevin AvilaKevin Avila
      Participant

      I’m having an issue with a Titanium ActivPanel – essentially it boots up but then freezes and is unresponsive to touch on the home screen. I can’t check the firmware or run updates because it’s completely unresponsive and remains frozen. In the past when I’ve had this issue I’ve had the option to flash the firmware and have gotten it working again.

       

      Is this something I can do again? Can instructions and downloads be sent to me?

      Thank you.

    • #33336
      Matt ChampagneMatt Champagne
      Participant

      I have had the same thing happen to me as well. It started after an OTA update to 4.3.0.111

    • #33340
      Craig PrometheanCraig Promethean
      Moderator

      Hello,

      Thank you for your post.

      Can you please try the offline firmware upgrade? You will find the instructions in support article 1742.

      Once complete, please test the ActivPanel and let us know the results.

      Thank you,

      Craig

      • #33346
        Kevin AvilaKevin Avila
        Participant

        According to step 5, I would have to click the Update App. I can’t do that as the screen is frozen…?

    • #33359
      Slim PrometheanSlim Promethean
      Moderator

      Hi Kevin,

      Many thanks for your post. Due to the nature of this issue, we’d like to e-mail you directly so that we can assist you further.

      Kind regards,
      Slim

      Promethean Technical Support

       

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