Interactive Flat Panels
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    • #35036
      tj machtj mach
      Participant

      i bought a used panel, and when i went to see it, the seller showed me that the touchscreen was indeed functional but when i got it home and downloaded and installed your software, it’s not working.
      windows 10, 16GB ram, quad core xeon processor, 8GB video, hdmi and DP outputs.
      any thoughts?
      is there a function i need to enable?

    • #35089

      Hi TJ,

      Thank you for reaching out.

      There are a few things you will want to check.  We recommend checking out the below video and go through the steps.

      Troubleshooting Connection Issues with your ActivPanel

      If you continue to have issues, please let us know the model of ActivPanel you purchased and we can investigate further.

      Thank you,

      Krista

      Promethean Escalations Team

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