Interactive Table
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    • #35272
      Alexandru ManuAlexandru Manu
      Participant

      Hello,

      On a win7 activtable the touch is not working, but only in activtable mode. In windows mode the touch is working fine.

      No idea how to approach this. Need help, please!

    • #35341
      Paul PrometheanPaul Promethean
      Moderator

      Hi Alexandru,

      Thanks for posting!  Please try following these instructions: https://support.prometheanworld.com/s/article/1103?language=en_US

      Please let us know the results of this.

      Kind regards,
      Paul

      Promethean Technical Support

    • #35492
      Stu O'NeillStu O’Neill
      Participant

      HI Paul. I’m having the exact same issue. I’ve now done 2 factory resets. Still, the touchscreen only works until you get into activtable mode. Can you suggest any other solutions.

       

      Kind regards,

      Stu

    • #35531

      Hello Stu,

      Thank you for your post.

      In order for us to recommend the next appropriate steps, please provide us with the model number/ product code. It should resemble one of these product codes: T-SURFACE, T-SURFACE-2, or T-SURFACE-3.

      We look forward to assisting you further in this matter.

      Kind regards,

      Jordan

      Promethean Technical Support

      • #35590
        Stu O'NeillStu O’Neill
        Participant

        No sure where to look for this. I’ve got a barcode n there for the school, beginning ATA113XXXX. Does that help?

    • #35593
      Paul PrometheanPaul Promethean
      Moderator

      Hi Stu,

      That does look like the start of the serial number, I will send an email to you about this.

      Thanks

      Paul

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