On a win7 activtable the touch is not working, but only in activtable mode. In windows mode the touch is working fine.
No idea how to approach this. Need help, please!
Thanks for posting! Please try following these instructions: https://support.prometheanworld.com/s/article/1103?language=en_US
Please let us know the results of this.
Promethean Technical Support
HI Paul. I’m having the exact same issue. I’ve now done 2 factory resets. Still, the touchscreen only works until you get into activtable mode. Can you suggest any other solutions.
Thank you for your post.
In order for us to recommend the next appropriate steps, please provide us with the model number/ product code. It should resemble one of these product codes: T-SURFACE, T-SURFACE-2, or T-SURFACE-3.
We look forward to assisting you further in this matter.
No sure where to look for this. I’ve got a barcode n there for the school, beginning ATA113XXXX. Does that help?
That does look like the start of the serial number, I will send an email to you about this.