Wireless Presentations
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    • #3137
      Anonymous
      Inactive

       Have an ActiveConnect G series connected to an ActivePanel Touch(APT2-70). Touch stopped working. Was working and I had to disconnect the HDMI cable. When I plugged the HDMI back in the touch no longer works.  What do I do to reset it?

    • #12840
      Anonymous
      Inactive

      …and I have disconnected the power to power cycle. Did not fix the problem. The lock screen is visible. My USB keyboard/mouse work, but the touchscreen does not.

    • #12841
      Anonymous
      Inactive

      Hello Davep10144,

      Please ensure that when you disconnected the HDMI cable, the
      USB cable did not happen to come lose? HDMI is only responsible for handling
      the video, the USB cable is what allows touch functionality.

      Also please make sure that the USB connection that goes from
      the Panel to the ActivConnect is not in the USB OTG port.

      Kind regards,
      Martha
      Promethean Technical Support

    • #12842
      Anonymous
      Inactive

      I did some troubleshooting. I borrowed a different Activeconnect G and connected it to my board and still no response…also tried 2 different USB cables. The problem is with the Active Panel, is there a driver update or reset?

    • #12843
      Anonymous
      Inactive

      Hello Davep10144,

      In that case, what we would recommend is trying to flash the
      Bezel Firmware on the panel itself. This will typically assist with any touch
      issues that you may encounter.

      The following article will assist you on how to perform this
      update: https://support.prometheanworld.com/article/?kb=1160

      Please let us know the results, we look forward to assisting
      you in this matter further.

      Kind regards,
      Martha
      Promethean Technical Support

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