Interactive Flat Panels
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    • #17091
      KEMAL gezginKEMAL gezgin
      Participant

      Hello,

      Our touch screen does not work when connected to a computer. We tried the same cable to the older version of Smartboard and it worked. Do the new smartboards require specific cables?

      Thanks

      Kemal Gezgin

      Green Charter School

    • #17267

      Hi KEMAL gezgin,

      Does the supplied ActivPanel cable work directly connected to the ActivPanel and computer?

      Kind regards,
      Adam

      Promethean Support

    • #17276
      KEMAL gezginKEMAL gezgin
      Participant

      Yes, it does.

    • #17293

      Hi KEMAL gezgin,

      Thanks for confirming.

      Can you confirm the hardware model that you are using (not serial number) and let us know what cable/cabling set up is being used?

      Thanks

      Adam

      Promethean Support

    • #17364
      KEMAL gezginKEMAL gezgin
      Participant

      The model number is AP7-875 and

      USB printer extension cable

    • #17384

      Hi KEMAL gezgin,

      Thanks for posting.

      As this is working with the supplied cables, there must be an issue with the USB Printer extension cable you have mentioned.

      Titanium ActivPanels can work with USB Extender devices as long as there is no more than one USB hub or repeater in the extender or USB chain.

      I hope this helps.

      Kind regards,

      Adam

      Promethean Support

       

      Kind regards,

      Adam

      Promethean Technical Support

    • #17401
      KEMAL gezginKEMAL gezgin
      Participant

      Hi,

      The same cable works with the previous model but not this one. I am attaching the picture of the usb cable. Is the part in the middle of the cable a repeater? Is it not compatible with the new models?

      Thanks

    • #17429

      Hi KEMAL gezgin,

      Thanks for posting.

      I didn’t see any photo of the cable however if you search for the type of cable online it should give you the specifications of this, although I do suspect that this will have a Hub included.

      At this time we have tested and verified the following third party extension cables work with the Titanium ActivPanel:

      Cables to Go Super Booster part number 29341

      Tripp-Lite U042-015 (Not recommended if using a docking station to house the PC)

      Whilst we have made every effort to test both solutions and validate their usability with the Titanium ActivPanel, if you wish to extend the cabling to your system, we recommend you purchase a sample set of extenders in the first instance and ensure a fully working system in your setup.

      Kind regards,

      Adam

      Promethean Support

    • #17678
      KEMAL gezginKEMAL gezgin
      Participant

      Hi Adam,

      We purchased Tripp-Lite U042-015 but still did not work.

      How can we fix this issue

       

      Thanks

      Kemal Gezgin

    • #17702

      Is the USB Connection between the computer and the Panel using any additional hardware, such as a docking station or an External USB hub or adapter, aside from that Tripp-Lite cable?

      Is this cable working with any other Elements Series ActivPanels in use at that location or with any other hardware?

    • #17728
      KEMAL gezginKEMAL gezgin
      Participant

      The cable worked with the previous model just fine but not the new one. The USB cable has something like a hub in the middle of it.

    • #17736

      Hi Kemal,

      Thanks for your reply.

      Titanium ActivPanels can work with USB Extender devices as long as there is no more than one USB hub or repeater in the extender or USB chain.

      If your cable exceeds this, then you may experience issues such as this.

      Kind regards,

      Adam

      Promethean Support

    • #17843
      KEMAL gezginKEMAL gezgin
      Participant

      Hi Adam,

      We purchased the product suggested Tripp-Lite U042-015   but still did not work. There is only one repeater. What should we do next?

    • #17848

      Hi Kemal,

      Can you let us know your exact cabling set up when you use this cable?

      Please provide in full detail what is connected where to the ActivPanel.

       

      Thanks

      Adam

      Promethean Support

    • #17858
      KEMAL gezginKEMAL gezgin
      Participant

      Hi Adam,

      The cable is a Tripp-Lite UB 2.0 Active device cable. Model U042-025.

       

    • #17875

      Hi,

      Thanks for your reply with the photo of the cable.

      Can you let us know your exact cabling set up when you use this cable?

      Please provide in full detail what is connected where to the ActivPanel.

      Thanks

      Adam

      Promethean Support

    • #17880
      KEMAL gezginKEMAL gezgin
      Participant

    • #17890

      Hi there,

      Have you got another Tripplite cable at all to test?

      Is it possible that this cable may be faulty?

       

      Many thanks

      Adam

      Promethean Technical Support

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