Interactive Whiteboards
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    • #3121

      I’m trying to connect my school laptop (PC) to my Promethean Board speaker. Everything seems to be connected fine. However, when I go to Playback Options, I do not see listed Promethean USB Audio / USB Audio Device. How do I install this so that sound from my computer will play through the Promethean speaker?
      Linda Monacelli 

    • #12783

      Hi lmonace,

      Thanks for posting on the Support Community.

      To have the Promethean USB Audio/USB Audio device to show as a Playback device, the computer would need to be connected to an ActivBoard 300PRO or 500PRO. 
      Can you confirm what model of ActivBoard you have?

      If you are connecting to an ActivBoard 300PRO or 500PRO, do you have interaction? What colour is the flame on the ActivBoard? Does the amplifier on the left hand side have power/lit to green?

      Many thanks,
      Promethean Technical SUpport

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