[Susan Jacobsen]

I get this errormessage every time I want to use the math equation: Missing expected folder or files C:/program files(x86)/Activ Software/Inspire/Java
How do I get files into the Java-folder?

[Anonymous]

Hi Susan, Do you have Java installed on your system at the moment? If you don’t then please download and install the latest version. If you do have it installed please can you ensure it is fully up to date.

Please let us know if this corrects your issue.

Regards

(Support Case: 560449)

[Anonymous]

I have Java installed and it is the latest version (14. july 2015) but there is nothing in the java-folder (in the Inspire-folder).
Can I copy this folder (C:Program Files (x86)Java) into this folder C:/program files(x86)/Active Software/Inspire/Java ?

[Anonymous]

Hi Susan,

Thanks for your patience, I have sent an email to your registered email address and I have attached the contents of my Inspire Java folder, if these make it through on the email, you should be able to put these in the folder on your computer. The path is C:Program Files (x86)Activ SoftwareInspirejava

Please let us know if this corrects the issue!

[Anonymous]

Hi
Could you send the email again please.
I haven’t received anything

[Anonymous]

Hi!
I’ve got the same problem with the equation editor, too. Everytime I want to start/ use it, I’m getting an error that Java isn’t installed.
I have installed the latest version of Java and ActivInspire.

May You help?

[Anonymous]

Jarrad send me a zipped archive. I expanded it to the Java folder. After that the equation editor works very well.

[Anonymous]

May you send this to me, too?

[Anonymous]

Try this link and install the file into this folder C:Program Files (x86)Activ SoftwareInspirejava  

https://promethean.box.com/s/zmjj77jmn78jdtiyfd91jz68mcrwmam5

I hope it works out for you.

Susan

[Anonymous]

Thanks for the link. Unfortunatelly it’s not working with this folder. I had the same files in the java-folder already. I hope I can fix the problem anyway. I need it more my master thesis :/

Thank your for your help!

[Anonymous]

Maybe you should try to contact them directly?

 tech.support@prometheanworld.com

Best of luck 🙂

[Anonymous]

Yes, I will write them a message.

[Anonymous]

I detect the reason for the error: I worked with Java 64-bit. Since I installed the 32-bit Version, too, it’s working.
Thanks for your patience & help, Susan!

[Anonymous]

I get this error message everytime i want to use the maths equation:

 “Failed to load the Java run town environment, please install the latest Java runtown environment to it’s default location “

I have installed the latest (java) version  yet I still get this message. 
How do I fix this?

[Anonymous]

i get an error message on active inspire when i use equations
i have installed java latest version
how can i fix it?
thank you

[Author]

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